Succession Planning White Papers

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May 21, 2013

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Succession Planning
DEFINITION: Process of identifying and preparing suitable employees, through mentoring, training and job rotation, to replace key managers within an organization.
Succession Planning White Papers (View All Report Types)
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Ten Key Steps to Effective Succession Planning sponsored by Halogen Software WHITE PAPER: Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce. Posted: 21 Aug 2008 \| Published: 20 Aug 2008 TOPICS: Best Practices \| Employee Monitoring \| Human Resources Services \| Performance Testing \| Program Management \| Sales \| Succession Planning \| Workforce Planning

Competency Management: The Foundation for Talent Mangement sponsored by Plateau System LTD. WHITE PAPER: Be ready for the talent crisis by establishing a baseline set of objective metrics that will help you make the best talent management decisions. Learn how to develop a competency model for your talent management solution, without overwhelming effort. Posted: 07 May 2008 \| Published: 01 Jan 2006 TOPICS: Compensation Management \| Performance Management \| Succession Planning

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Succession Planning: The Key to Surviving the Talent Crisis sponsored by Plateau System LTD. WHITE PAPER: By moving succession planning to the forefront of the corporate agenda and taking a proactive approach to leadership and employee development today, organizations are laying a solid foundation for smooth leadership transitions in the future. Posted: 17 Mar 2008 \| Published: 13 Mar 2008 TOPICS: Human Resources Management \| Human Resources Software \| Succession Planning \| Work Environment

To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: 10 Mar 2008 \| Published: 01 Mar 2008 TOPICS: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

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