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Free Space Optics White Papers (View All Report Types)
ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014


Technical Case Study: The University of São Paulo Private Cloud
sponsored by NetApp
WHITE PAPER: The University of São Paulo (USP) uses Citrix CloudPlatform, an enterprise version of Apache CloudStack, to automate its IT infrastructure and orchestrate the delivery of new IT services. Download this report to learn how USP Cloud enabled on-demand IT services and saved more than $29 million in storage costs.
Posted: 08 Oct 2014 | Published: 08 Oct 2014


Top Ten Criteria for Selecting a Managed Services Provider
sponsored by IBM
WHITE PAPER: This white paper breaks down the top 10 criteria you should look for when selecting a managed services provider.
Posted: 02 Sep 2015 | Published: 31 Mar 2015


5 Fundamentals of Sound Cloud Services Design
sponsored by Commvault
WHITE PAPER: In this white paper, discover the 5 fundamentals of sound cloud services design to make your way toward continual service improvement.
Posted: 05 Aug 2015 | Published: 31 Dec 2014


5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: In this white paper, discover the five mistakes these businesses make – and how to avoid them.
Posted: 24 Apr 2015 | Published: 31 Dec 2013


Choosing a Competitive Cloud Backup Solution for Service Provider Success
sponsored by Asigra
WHITE PAPER: This informative guide explores an effective cloud backup solution for managed service providers.
Posted: 26 Jun 2014 | Published: 26 Jun 2014


Higher Education IT Challenges: Three Axes of Optimization for Higher Service Efficiency
sponsored by Efficientip
WHITE PAPER: This exclusive white paper explains three axes of optimization for higher service efficiency in higher education and other enterprises with complex networking needs. Read more to learn about one solution to all of your complex network infrastructure needs.
Posted: 24 Mar 2015 | Published: 24 Mar 2015


Project Team Member Performance
sponsored by Global Knowledge
WHITE PAPER: Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Global Knowledge

Service-Oriented Configuration Management
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
Posted: 26 Jun 2014 | Published: 10 Jun 2010

Pangea Systems
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