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CW Europe – March 2017
sponsored by ComputerWeekly.com
EZINE: Technology advancements in recent years have brought about huge social challenges. Artificial intelligence and big data, for example, have gained the serious attention of policy makers across the world.
Posted: 06 Mar 2017 | Published: 09 Mar 2017

ComputerWeekly.com

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Vendor Landscape: Enterprise Service Desk Software
sponsored by Cherwell
EBOOK: Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.
Posted: 10 Apr 2017 | Published: 10 Apr 2017

Cherwell

5 Ways to Cut Spending on SAP Software
sponsored by Snow Software
RESOURCE: Discover how to reduce SAP licensing costs with holistic Software Asset Management. Download this resource to examine five key initiatives to drive significant SAP savings—and avoid the pitfalls of overspending.
Posted: 11 Oct 2016 | Published: 11 Oct 2016

Snow Software

Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK: By developing a service availability strategy, you can address IT issues before they become business problems. This ebook can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur with IT Operations Management.
Posted: 07 Aug 2017 | Published: 31 Aug 2016

ServiceNow

Remove Blind Spots from the Network: A Guide for I&O Professionals
sponsored by Snow Software
EBOOK: Gain visibility of all software and devices used across the IT estate with software asset management (SAM) that will remove your ITAM and network blind spots. Download this e-book to enforce total visibility across all assets to maintain SLAs.
Posted: 12 Oct 2016 | Published: 12 Oct 2016

Snow Software

A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER: CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Strategize IT Budget and Infrastructure Planning to Secure DevOps Pipelines
sponsored by Red Hat
EGUIDE: Learn how to implement a collaborative, lightweight ITIL approach in your infrastructure, and adapt ITIL to suit your priorities by unifying ITSM and DevOps under one framework. Download now to keep a close eye on DevOps pipelines by strategizing your budget to secure container initiatives, and more.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

Digital Transformation Redefines IT’s Relevance In Small And Midsize Businesses
sponsored by SAP
RESOURCE: Download this resource to discover how IT leadership can regain relevance in a digital era. Learn 4 things IT leaders should do consider when digitally transforming their SMBs, including instruction on how to drive platform-based innovation and transform IT with business acumen.
Posted: 12 Oct 2016 | Published: 31 Aug 2016

SAP

Infrastructure as Code, Demystifying the Cloud Service API Top IT's DevOps Challenges
sponsored by Datera
EGUIDE: Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
Posted: 16 Jan 2017 | Published: 11 Jan 2017

Datera
 
 
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