3 Common Pitfalls to SLM—And How to Avoid Them
sponsored by CA Nimsoft
WHITE PAPER:
Access this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services.
Posted: 05 Mar 2013 | Published: 05 Mar 2013
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At-A-Glance - HP Enterprise Cloud Services for SAP Applications
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This white paper introduces new virtual private cloud services that can deliver flexibility, scalability and cost-savings to your business. Discover how these new platforms can transform the way you deliver IT services to your users.
Posted: 15 Aug 2012 | Published: 15 Aug 2012
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Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER:
In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011
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Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations
sponsored by Cherwell
WHITE PAPER:
This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER:
This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER:
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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SAP Implementation and Operation in Integrated Environments
sponsored by VMware, Inc.
WHITE PAPER:
Access this detailed technical brief to learn how creating a dynamic infrastructure can advance business performance and reduce operational efforts.
Posted: 31 Oct 2011 | Published: 31 Oct 2011
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Samsung SDS automates data center operations
sponsored by Hewlett-Packard Company
WHITE PAPER:
To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more.
Posted: 20 Dec 2011 | Published: 14 Dec 2011
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IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012
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Tips for Choosing a Cloud Service Provider
sponsored by IBM
WHITE PAPER:
This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services.
Posted: 05 Aug 2012 | Published: 29 Jul 2012
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