2019 Planning: Understanding Your Top Prospect Needs
sponsored by Kaseya
EBOOK:
This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE:
It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018
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Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY:
Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
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Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER:
Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
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Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY:
In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019
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CW Middle East ezine July 2018
sponsored by ComputerWeekly.com
EZINE:
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
Posted: 09 Jul 2018 | Published: 12 Jul 2018
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How To Grow IT Efficiency With ITOM
sponsored by ConnectWise
WHITE PAPER:
Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
WHITE PAPER:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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Moving to the Cloud: Why Your Phone System is a Great Place to Start
sponsored by Mitel Networks Limited
WHITE PAPER:
Download this white paper to find out the 4 reasons why starting your journey to the cloud via your business communications needs makes sense.
Posted: 22 Jan 2019 | Published: 22 Jan 2019
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Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE:
In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018
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