Serviceaide Success Stories — Atlas Schindler Elevators
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Rightsizing Your Workday Spend
sponsored by ClearEdge
WHITE PAPER:
Workday's custom pricing metrics and complicated licensing models dictate the bottom-line cost of a customer's agreement, making it difficult for organizations to purchase efficiently and accurately. Download this useful guide to learn how to avoid common situations where customers over-purchase with Workday, combat Workday sales tactics, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Top 3 Gotchas in a Workday Agreement
sponsored by ClearEdge
WHITE PAPER:
Workday's standard contract language obscures significant pricing risks that can increase your overall costs at the outset and over time. This helpful resource points out potential traps most buyers miss and offers proven guidance to address them.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Negotiating with Workday
sponsored by ClearEdge
WHITE PAPER:
Workday's approach to pricing and licensing can limit your flexibility and negotiating position in purchases but there are still critical opportunities and pitfalls to navigate to find your way to a better deal. This helpful guide is packed with actionable advice.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER:
This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021
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Deliver smart, responsive IT services in an always changing world with ITSM Pro
sponsored by ServiceNow
WHITE PAPER:
Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.
Posted: 01 Feb 2021 | Published: 01 Feb 2021
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IBM Gotchas Guide
sponsored by ClearEdge
WHITE PAPER:
Complex contract language and licensing practices make increased costs and audit exposure nearly inevitable unless you understand the risks hidden in your IBM agreements. This easy-to-digest guide shares pitfalls that can lead to lost credits, best practices to mitigate price increases, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER:
This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014
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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER:
This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014
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How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace
WHITE PAPER:
This white paper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014
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