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Web-Based Self Service

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Web-Based Self Service Reports
 
If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

5 Essential Data Points to Consider in a Remote Support Solution
sponsored by GoToAssist
RESOURCE: The right remote support tool can do more than save your business time and money. Discover the areas where organizations say a remote server tool helped them.
Posted: 31 Jan 2018 | Published: 31 Jan 2018

GoToAssist

Virtual agents not yet ready for primetime customer service
sponsored by SearchCRM
EBOOK: In this age of software automation, virtual agents can't replace humans at call centers. Yet chatbots can help assist customers and create new efficiencies.
Posted: 09 Feb 2018 | Published: 09 Feb 2018

SearchCRM

A Powerful Marketing Technology Duo: Customer Data and Demand-Side Platforms
sponsored by Tealium
WHITE PAPER: Find out how to take a data-driven, customer-centric approach to your marketing strategies with customer data platforms (CDPs) and demand-side platforms (DSPs).
Posted: 15 Feb 2018 | Published: 31 Dec 2017

Tealium

Customer Data Platforms: How they Help you Enable Personalization
sponsored by Tealium
WHITE PAPER: Learn about customer data platforms (CDPs) and find out how to take a data-driven approach to personalization and customer experience management.
Posted: 15 Feb 2018 | Published: 31 Dec 2017

Tealium

Performance Tracking with Business Process Management
sponsored by Signavio
WHITE PAPER: Find out how to integrate tools like APQC's Process Classification Framework into the Signavio Process Editor so that you can create a comprehensive environment for business process management and performance tracking.
Posted: 18 Jan 2018 | Published: 31 Dec 2016

Signavio
 

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