Business of Information Technology  >   Business Processes  >   Customer Service  >  

Web-Based Self Service

RSS Feed   
Web-Based Self Service Reports
 
Overcoming CX Challenges with Remote Support
sponsored by LogMeIn Rescue
WHITE PAPER: According to Gartner, 89% of companies now compete primarily on the basis of customer experience. But many organizations still rely on proprietary systems to provide real-time support. A new approach to remote support can cut costs and reduce site visits and call times. Read this white paper to learn to overcome remote support challenges.
Posted: 31 Aug 2020 | Published: 31 Aug 2020

LogMeIn Rescue

Service operations: How to organize resilient operations for unforeseen circumstances
sponsored by ServiceNow
EBOOK: If you can deliver consistently high service levels during unpredictable times, your customers will notice and thank you for it. Download this eBook for 6 best practices you can use to boost resilience and stay afloat in times of disruption.
Posted: 27 Aug 2020 | Published: 27 Aug 2020

ServiceNow

Delivering Effortless Customer Engagement in Retail
sponsored by Twilio
WHITE PAPER: Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.
Posted: 19 Jun 2020 | Published: 19 Jun 2020

Twilio

You Don’t Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

Serviceaide

How Digital Transformation Impacts CX
sponsored by Verizon
RESOURCE: The most important goal of digital transformation is to enhance the customer experience. In this article, learn 6 ways your business can use digital transformation to impact CX for the better. Read more here.
Posted: 23 Jun 2020 | Published: 23 Jun 2020

Verizon

Be where your customers need you to be
sponsored by Axway
DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020

Axway

Four Proven Steps to Staffing Your ServiceNow Team for Success
sponsored by Covestic
WHITE PAPER: Access this white paper to discover the 4 steps for creating an optimal operating model and learn how Covestic can create a tailored and balanced approach to in-house, managed services and project-based models.
Posted: 06 Aug 2020 | Published: 06 Aug 2020

Covestic

Digital Communications in Global Logistics
sponsored by Vonage
EBOOK: Download this guide to see how using digital communications tools like WhatsApp, Facebook Messenger and other solutions can help you optimize delivery services and improve customer experiences.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

Vonage

Take Personalization to the Next Level with Hyper-Personalization
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.
Posted: 04 May 2020 | Premiered: May 4, 2020


Deal-Makers' Guide to Salesforce
sponsored by ClearEdge
WHITE PAPER: This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

ClearEdge
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info