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Web-Based Self Service Reports
 
RPA – The Power of Automation
sponsored by UiPath
WHITE PAPER: Robotic Process Automation (RPA) is an increasingly common business optimization strategy that allows companies to automate basic, menial processes like data entry. When properly implemented, RPA sees results that increase efficiency, decrease costs, and improve productivity. Read on to learn how you can improve your business with RPA.
Posted: 31 Mar 2020 | Published: 31 Mar 2020

UiPath

Benefits of Digital Transformation for Oil and Gas Companies
sponsored by TIBCO
WHITE PAPER: A recent IDC Analyst Infobrief outlined 6 specific challenges in making sense of oil and gas companies’ data that posed the greatest concern. Access this white paper to view these challenges and to gain exposure to 3 use cases that reveal how analytics can help you outcompete your peers in the oil and gas industries.
Posted: 24 Feb 2020 | Published: 24 Feb 2020

TIBCO

Do Your Mobile Workers Have What It Takes to Keep Customers Coming Back?
sponsored by Skedulo
RESOURCE: Your mobile workers are on the front lines of customer service – quite literally. Dive into this blog post to learn how to cater your mobile employees’ work strategies – and the tools they use – towards providing a seamless customer experience.
Posted: 20 Mar 2020 | Published: 26 Mar 2018

Skedulo

Negotiating with Salesforce
sponsored by ClearEdge
WHITE PAPER: Don't negotiate your next Salesforce deal without the correct plan. This download, exclusive to TechTarget members, will provide an overview of the ClearEdge Leverage Management Maturity Model, and drill down into the 4 areas specific to deal execution and how to apply them within your Salesforce negotiation.
Posted: 07 Feb 2020 | Published: 07 Feb 2020

ClearEdge

Top 10 retail technology stories of 2019
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
Posted: 24 Dec 2019 | Published: 24 Dec 2019

ComputerWeekly.com

Are You Leveraging Your Customer Behavior Data to Maximize Results?
sponsored by Outlier
RESOURCE: Access this infographic to view recent trends in customer behavioral data analysis in organizations like yours and to discover how to generate actionable insights of your own.
Posted: 23 Apr 2020 | Published: 23 Apr 2020

Outlier

The Ultimate Guide to As-A-Service: Customer Onboarding & Retention
sponsored by ConnectWise
EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.
Posted: 27 Feb 2020 | Published: 31 Dec 2019

ConnectWise

BT achieves world-class, personal lifecycle management
sponsored by Pegasystems
CASE STUDY: When telecommunications company BT bought EE, how did they harness the data they needed across the 2 organizations to provide customers with a seamless, omni-channel experience? Access this case study to find out.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

Pegasystems

Legacy Infrastructure & Disjointed Strategic Vision Are Barriers to Next Gen Customer Experiences
sponsored by Comcast Business
ANALYST REPORT: Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.
Posted: 31 Jan 2020 | Published: 09 Jan 2020

Comcast Business

Creating Seamless, Personalized Self-Service Experiences With AI
sponsored by SearchUnify
RESOURCE: Improving customer self-service is a great way to increase customer engagement and boost productivity. Read this resource to learn 4 essential elements that every customer support organization can incorporate into their self-service offerings to save customers time and keep them satisfied.
Posted: 11 Mar 2020 | Published: 10 Dec 2019

SearchUnify
 

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