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Product Information Management Implementation Best Practices
sponsored by Akeneo
WHITE PAPER: Ready to get your PIM project off the ground? Here are 10 not-to-miss steps to get the most out of your PIM implementation.
Posted: 14 Sep 2020 | Published: 14 Sep 2020


What to Look for in a Customer Service Software Solution
sponsored by Kustomer
WHITE PAPER: Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Find out in this white paper.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Kustomer

Business Value of ServiceNow for Retail Banks
sponsored by ServiceNow
RESOURCE: IDC recently conducted research on retail banks serving large customer bases using the ServiceNow platform. Explore their key findings in this infographic
Posted: 16 Nov 2020 | Published: 16 Nov 2020

ServiceNow

The Digital Retailer
sponsored by TIBCO
VIDEO: The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.
Posted: 25 Aug 2020 | Premiered: 25 Aug 2020

TIBCO

Cracking the B2B Code with Andy Hoar
sponsored by HCL Software
EBOOK: Cracking the B2B Code with Andy Hoar
Posted: 11 Nov 2020 | Published: 11 Nov 2020

HCL Software

How Your Customer Success Team Can Help Deliver Superior Embedded Analytics
sponsored by Toucan Toco
WHITE PAPER: Delivering embedded analytics has become a key priority for most ISVs, and a key feature for buyers. So how can you ensure you’re providing your customers with what they’re looking for? Read on to learn how integrating your customer success team with your sales and product team can help in this endeavor.
Posted: 20 Aug 2020 | Published: 20 Aug 2020

Toucan Toco

Orchestrating enterprise wide recovery from COVID-19
sponsored by Fractal
WHITE PAPER: With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Fractal

Driving Home A New Auto Purchase Experience
sponsored by TATA Communications
DATA SHEET: The value of an automotive retailer is to help customers make informed choices when they are purchasing a vehicle. However, the world of social distancing has made it this very difficult. In this brief, learn how you can address this challenge with Tata Communications’ Store at Home offering which can help deliver video-based interactions.
Posted: 02 Oct 2020 | Published: 02 Oct 2020

TATA Communications

So You Think You Want a Chatbot?
sponsored by [24]7.ai
EBOOK: While the pressure to implement chatbots is intense, the fastest route to failure is to push out a request for proposals (RFP) when you haven’t fully researched the topic. Explore some of the key questions to ask about chatbots during the RFP process in this eBook.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

[24]7.ai

Forrester Study: The Total Economic Impact™ of Freshdesk
sponsored by Freshworks
ANALYST REPORT: In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.
Posted: 27 Oct 2020 | Published: 27 Oct 2020

Freshworks
 

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