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The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business sponsored by ConnectWise WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency. Posted: 29 Apr 2020 \| Published: 29 Apr 2020 TOPICS: IT Services

CW ASEAN: SD-WAN helps find best route to cloud sponsored by ComputerWeekly.com EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality. Posted: 12 Apr 2018 \| Published: 12 Apr 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Networking \| Internet Security \| Internet Services \| Internet Structure \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Systems \| WAN

Computer Weekly - 19 November 2019: Is facial recognition happening too fast? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, as the Information Commissioner calls on police forces to slow down the introduction of facial recognition, we examine the issues. We look at what the use of DevOps methods means for storage strategy. And we talk to Microsoft's global cyber security chief. Read the issue now. Posted: 15 Nov 2019 \| Published: 19 Nov 2019 TOPICS: Artificial Intelligence \| Cybersecurity \| IT Services \| IT Workforce \| Software \| Software Development Methodologies \| Software Development Tools \| Storage Capacity \| Storage Hardware \| Storage Management Services \| Storage Management Software \| Storage Security

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 14 Feb 2020 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

CW Europe - March-May 2020: Experts examine Dutch government’s IT problems sponsored by ComputerWeekly.com EZINE: Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems. Posted: 02 Mar 2020 \| Published: 12 Mar 2020 TOPICS: Artificial Intelligence \| Data Analytics \| Data Security \| Financial Services \| IT Management Services \| IT Services \| Security Policies \| Security Software

NXP Accelerates Product Development and Streamlines Service Delivery with ServiceNow sponsored by ServiceNow CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused. Posted: 24 Apr 2020 \| Published: 20 Jan 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

ServiceNow adds mobile app to 'New York' Now Platform sponsored by ServiceNow EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide. Posted: 21 Nov 2019 \| Published: 21 Nov 2019 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

2017 Salary Survey ASEAN Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

CW Benelux May 2018 sponsored by ComputerWeekly.com EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned. Posted: 01 May 2018 \| Published: 01 May 2018 TOPICS: Computer Hardware \| Cybersecurity \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Privacy Rights

Salary Survey 2017/18 - Benelux sponsored by ComputerWeekly.com EGUIDE: In this e-guide we look at the results of the Computer Weekly Salary Survey in the Benelux region. Posted: 05 Oct 2017 \| Published: 05 Oct 2017 TOPICS: IT Departments \| IT Industry \| IT Managers \| IT Services \| IT Spending \| IT Workforce \| Surveys \| Work Environment

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