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Introduction to Perspectium sponsored by ServiceNow WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship. Posted: 06 Nov 2020 \| Premiered: Nov 6, 2020 TOPICS: CIOs \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Cloud People: Safe and Continuous Development in ServiceNow sponsored by ServiceNow WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes. Posted: 10 Nov 2020 \| Premiered: Nov 10, 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

A to Z of new ITSM tool Implementation sponsored by Freshworks EBOOK: This 30-page eBook explores the “A to Z” of ITSM software implementation, with actionable tips on: selecting your new tool, developing a relationship with your ITSM vendor, communicating & documenting your plan, and more. Grab your copy to get started. Posted: 29 Oct 2020 \| Published: 29 Oct 2020 TOPICS: IT Agents \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services

The definitive IT troubleshooting guide sponsored by TechTarget RESOURCE: Applications composed of microservices in containers on distributed resources hardly look like their monolithic ancestors from just a few years ago. Yet, no matter the architecture, IT operations support must quickly identify and rectify any problems in production. Open this guide for best practices on monitoring for container-based applications. Posted: 23 Apr 2020 \| Published: 23 Apr 2020 TOPICS: Help Desk Management \| IT Agents \| Troubleshooting

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

Exchange 2010 migration: Legacy HP ProLiant DL385 to Dell PowerEdge R510 sponsored by Dell, Inc. and Intel® TEST RESULTS: This Principled Technologies report commissioned by Dell Inc. compares the benefits of migrating legacy Microsoft® Exchange 2003 infrastructure to Microsoft Exchange 2010. Posted: 22 Sep 2010 \| Published: 01 Nov 2009 TOPICS: Email Server Software \| High Availability \| Microsoft Exchange Server 2010 \| Performance Testing \| ROI \| Server Hardware \| TCO \| Test Results \| Testing Laboratories

An Introduction to Quantum Lifecycle Management sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. Posted: 18 Jan 2013 \| Published: 05 Nov 2012 TOPICS: CAD/CAM Industry \| Decision Support Systems \| Distribution \| Internet \| Internet Computers \| Manufacturing \| MRP II \| MRP Software \| PDM \| Product Life Cycles \| Standards \| Standards Organizations \| Supply Chain Automation \| Supply Chain Collaboration \| Supply Chain Integration \| Supply Chain Management \| Supply Chains \| XML

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

IBM Cloud Services: How IBM is shortening the gap between customers and development value sponsored by IBM WHITE PAPER: This white paper explores various cloud test and development offerings and provides exclusive advice to help you choose the right option for your business. Posted: 02 Mar 2012 \| Published: 01 Dec 2011 TOPICS: Application Development \| Application Development and Integration Services \| Cloud Computing \| Developer 2000 \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| Testing \| Testing Laboratories

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