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UL Reports
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012


Delivering Smart Service Management in a Digital World
sponsored by MicroFocus
WEBCAST: Tune into this video to examine an analytics-driven service management automation suite that takes advantage of machine learning to deliver a responsive and engaging experience. Its search-driven interface can accelerate agent productivity, reduce ticket volumes, and more.
Posted: 02 Mar 2018 | Premiered: Dec 4, 2017


SOA Reference Architecture
sponsored by
ESSENTIAL GUIDE: Download the Open Group Service-Oriented Architecture reference architecture.
Posted: 17 Jan 2012 | Published: 17 Jan 2012

IT jobswatch – trends in media IT recruitment
sponsored by
WHITE PAPER: This quarters figures compiled by show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

Exchange 2010 migration: Legacy HP ProLiant DL385 to Dell PowerEdge R510
sponsored by Dell, Inc. and Intel®
TEST RESULTS: This Principled Technologies report commissioned by Dell Inc. compares the benefits of migrating legacy Microsoft® Exchange 2003 infrastructure to Microsoft Exchange 2010.
Posted: 22 Sep 2010 | Published: 01 Nov 2009

Dell, Inc. and Intel®

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise

The 10 Pillars To Building A Winning Mobile Strategy
sponsored by Red Hat
WHITE PAPER: This white paper addresses the disruptive nature of mobile technology for businesses and offers 10 pillars for mobile success.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Red Hat

Top 5 Cloud Data Protection Challenges. Solved.
sponsored by Commvault
WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy.
Posted: 24 Aug 2015 | Published: 24 Aug 2015


Tools and techniques for superior test management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. In addition, this paper discusses the benefits of HP Quality Center software, which addresses the need for global test management.
Posted: 01 Sep 2010 | Published: 01 Sep 2010

Hewlett Packard Enterprise

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

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