How to Implement a Virtual Agent
sponsored by Serviceaide
WHITE PAPER:
Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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An Introduction to Quantum Lifecycle Management
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured.
Posted: 18 Jan 2013 | Published: 05 Nov 2012
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Test lab automation on the cloud
sponsored by IBM
WHITE PAPER:
As many frustrated teams can attest to, manually setting up test labs requires an inordinate amount of resources and drags down development efficiency with its time-consuming complexity. Read this white paper to learn how test lab automation in the cloud can provide a cost- and resource-effective alternative to accelerate application testing.
Posted: 26 Aug 2012 | Published: 31 Dec 2011
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Tools and techniques for superior test management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
This white paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. In addition, this paper discusses the benefits of HP Quality Center software, which addresses the need for global test management.
Posted: 01 Sep 2010 | Published: 01 Sep 2010
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How Support Services Can Simplify IT and Prevent Outages
sponsored by IBM
WHITE PAPER:
It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.
Posted: 08 Nov 2018 | Published: 08 Nov 2018
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Dirk Hohndel on Intel and the Linux Foundation
sponsored by Intel
VIDEO:
In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel.
Posted: 01 Nov 2010 | Premiered: 01 Nov 2010
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TCO Comparison: Dell PowerEdge R815 vs. Two HP ProLiant DL380 G7s
sponsored by Dell, Inc. and AMD
TEST RESULTS:
The Dell PowerEdge R815 server with AMD Opteron processors Model 6174 can provide an estimated lower total cost of ownership (TCO) over 3 years than two HP ProLiant DL380 G7 servers each with Intel Xeon Processor X5670s. Read this test report to learn more.
Posted: 09 Sep 2010 | Published: 01 Aug 2010
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v
sponsored by ServiceNow
WHITE PAPER:
To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018
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Video: Rapid Bottleneck Identification: A Better Way to do Load Testing
sponsored by Oracle Corporation
VIDEO:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
Posted: 02 Dec 2009 | Premiered: 28 Oct 2009
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Transforming Cloud Datacenter Security for Business Mobility
sponsored by vmware airwatch
WHITE PAPER:
In this white paper, you'll learn ways to secure proprietary applications and data in the cloud data center. Learn what these cloud security approaches can offer over traditional security methods.
Posted: 18 Sep 2015 | Published: 18 Sep 2015
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