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The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Computer Weekly – 6 February 2018: How a digital workplace can drive innovation
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

ComputerWeekly.com

Recipe for SPARC Platform Success at Premio Foods
sponsored by Cintra
CASE STUDY: Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Cintra

Go Live Fast With ServiceNow ITSM
sponsored by ServiceNow
WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

ServiceNow

Preventing Outages with Predictive Analytics
sponsored by Splunk
WHITE PAPER: $105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.
Posted: 23 Jan 2019 | Published: 23 Jan 2019

Splunk

HPE SimpliVity with Composable Fabric for True Hyperconvergence
sponsored by Hewlett Packard Enterprise
BROCHURE: This brochure provides an in-depth look at HPE SimpliVity with Composable Fabric, a solution that converges compute, storage, networking, and advanced data services for virtualized workloads. To learn how to get started and grow with ease, read on.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

Hewlett Packard Enterprise

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide
 

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