Comparing UC Vendors: 6 Key Considerations
sponsored by Mitel Networks Limited
WHITE PAPER:
With more business communications providers than ever before, how do you decide which vendor is the best fit for your organization? Read this guide to review 6 key considerations that you can use to help choose a UC vendor.
Posted: 11 Apr 2019 | Published: 11 Apr 2019
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UCaaS + SIP Trunking for Positive ROI: A Cost Analysis of Hybrid Cloud Deployments
sponsored by MASERGY
WHITE PAPER:
Read this white paper to consider cost factors and tips to improve your return on investment (ROI) when presenting tangible financial benefits for executive approval for UCaaS purchases.
Posted: 06 May 2019 | Published: 06 May 2019
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HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY:
HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018
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The DX Blueprint
sponsored by Exponential E
WHITE PAPER:
No matter where your organization stands right now, you likely still have room to digitally transform your network, cloud infrastructure, legacy apps, and much more.Open up this comprehensive guide to digital transformation to see how you can transform.
Posted: 17 May 2019 | Published: 17 May 2019
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The Importance of Adoption in a UC&C Deployment
sponsored by Verizon
WHITE PAPER:
Find out how you can simplify and improve adoption of new unified communication and collaboration tools with Verizon's Adoption Service team—whose sole purpose is to make sure the services you deploy are not just made available to your users but are actually being used.
Posted: 16 Apr 2019 | Published: 16 Apr 2019
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How to Migrate from Legacy Infrastructure to HCI and Integrated Systems
sponsored by Pivot3
RESOURCE:
It's no secret moving Tier 3 legacy platforms to HCI and other emerging compute platforms bolsters IT and business performance. But charting a course is half the battle, and I&O leaders must be able to determine the path of best fit for their organization. Dig deeper into this Gartner report to find the 3 planning steps analysts recommend.
Posted: 03 May 2019 | Published: 20 Mar 2019
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Communicate to Collaborate: 5 Benefits of Implementing Unified Communications
sponsored by Spectrum Enterprise
WHITE PAPER:
In this brief white paper, explore 5 benefits of implementing a UC platform and how they can help your organization.
Posted: 13 May 2019 | Published: 13 May 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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A Buyer's Guide to Cloud Communications
sponsored by Avaya
RESEARCH CONTENT:
This ZK Research buyer's guide for cloud communications looks at the top digital drivers changing enterprise networks, and explores why now may be the time to move UC and contact center communications to the cloud.
Posted: 05 Apr 2019 | Published: 31 Mar 2019
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