5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER:
Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.
Posted: 18 Mar 2019 | Published: 18 Mar 2019
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Achieving Storage Modernization While Preserving Flexibility and Minimizing Migration Pain
sponsored by DataCore Software Corporation
WHITE PAPER:
This ESG white paper provides an overview of new storage deployment options at your disposal and illustrates how software-defined storage (SDS) alleviates the problems associated with perpetual migrations from one technology or vendor to the next.
Posted: 28 Mar 2019 | Published: 28 Mar 2019
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How Delta Air Lines Connected Their Organization with an Interactive Classroom
sponsored by Logitech Inc.
CASE STUDY:
Logitech and Herman Miller, a global provider of furnishings and related technologies, recently teamed up to create an advanced Distance Learning Classroom for Delta Air Lines' TechOps division. Learn how they made that possible with Zoom Video Communications in this case study.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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Transform IT
sponsored by ServiceNow
WHITE PAPER:
A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:
There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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Maximizing the Value of Your Communications Investment
sponsored by Spectrum Enterprise
WHITE PAPER:
User adoption is a huge part of implementing a unified communications tool. In this white paper, learn about a communications suite that has built-in technical support to help ensure consistent adoption across your organization.
Posted: 14 May 2019 | Published: 14 May 2019
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Optimizing Room Design for Video Conferencing
sponsored by Logitech Inc.
ANALYST REPORT:
In this white paper, Frost & Sullivan examines how businesses are embracing new collaboration tools for video conferencing. Explore the current state of the sector, as well as top considerations for classroom learning and large room meetings.
Posted: 04 Apr 2019 | Published: 04 Apr 2019
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Get Ready for the Next Wave of Splunk Growth with a Cisco Validated Design
sponsored by Cisco SwiftStack
WEBCAST:
Tune into this webinar to get a walkthrough of the Cisco's end-to-end reference architecture specifically designed to scale out Splunk Enterprise stacks – a platform particularly useful for rapidly growing Splunk shops.
Posted: 23 May 2019 | Premiered: Apr 26, 2019
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CapEx vs. OpEx: Considerations for Moving UC to the Cloud
sponsored by Avaya
WHITE PAPER:
In this white paper, learn about the financial implications of moving UC to the cloud, and how it can help you save money.
Posted: 09 Apr 2019 | Published: 09 Apr 2019
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