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ANALYST REPORT: If your organization is searching for the right UCaaS provider to enable the anticipated spike in permanent remote work, this Magic Quadrant will help you make the most suitable choice. Gartner compares 14 notable products in the market, including X Series, Webex, Zoom, Teams, Fuze, GoToConnect, MiCloud Connect, and RingCentral.

Posted: 23 Feb 2021 | Published: 12 Nov 2020

PODCAST: More people are on video than ever before, but this huge increase has also brought increased security concerns. ‘Zoombombing’ and other video conferencing breaches are in the headlines, and enterprises are being called to ensure privacy and security for all users. Jump into this podcast to hear a breakdown of the subject in detail.

Posted: 08 Feb 2021 | Premiered: May 7, 2020

EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

WHITE PAPER: Explore this white paper to learn about outage communications and their impact on business stakeholders and discover 10 best practices you can use to develop, manage, and optimize outage communications.

Posted: 26 Jul 2021 | Published: 26 Jul 2021

EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.

Posted: 30 Apr 2021 | Published: 30 Apr 2021

WHITE PAPER: Video conferencing is now fully proliferated, but with the hybrid workforce model gaining popularity, more needs to be done to ensure a smooth transition. The key to this flexible meeting environment is interoperability (interop), which breaks down barriers to enable everyone to meet. This article delves into further detail.

Posted: 08 Feb 2021 | Published: 17 Jun 2020

WHITE PAPER: Zoom places security as the highest priority in the operations of its suite of products and services. They strive to continually provide a robust set of security features and practices to meet the requirements of businesses for safe and secure collaboration. In this white paper, learn about the security features that are available with Zoom.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EGUIDE: In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.

Posted: 08 Mar 2021 | Published: 08 Mar 2021

DATA SHEET: In this solution brief, learn more about CallTower’s Office and Microsoft 365 licensing features. Also, learn about the licensing required for a full Microsoft Teams Direct Routing experience.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

WHITE PAPER: As important as video conferencing is to the digital workforce, quality meeting room audio is still the top must-have for productive meetings of all kinds. In this white paper, learn how investing in quality audio solutions for all your meeting spaces will limit frustrations and ensure all your video conferences are productive.

Posted: 12 Apr 2021 | Published: 12 Apr 2021