WHITE PAPER:
This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
TRIAL SOFTWARE:
This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.
WHITE PAPER:
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
EGUIDE:
This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
sponsored by TDWI content provided by Advizor Solutions
WHITE PAPER:
With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.
CASE STUDY:
TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.
SOFTWARE DEMO:
This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
