All resources sponsored by:

Atlassian

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On Demand Ep 2 Deep Dive Incident Management
sponsored by Atlassian
VIDEO:In this demo video, take a deep dive into incident management and see how Atlassian’s Jira Service Management platform can help empower teams to deliver value fast and accelerate the flow of work between development and operations. Open now to get started.
Posted: 14 Apr 2021 | Premiered: 24 Oct 2020
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ITSM Expert Panel
sponsored by Atlassian
WEBCAST:In this discussion on everything ITSM, experts undergo a Q&A about ITSM platforms, processes, and costs, including key ITSM strategies, how remote work has changed the approach to ITSM tools , the topic of enterprise service management and more. Click in now to have all your burning questions, answered.
Posted: 14 Apr 2021 | Premiered: Feb 4, 2021
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Case study Canva
sponsored by Atlassian
CASE STUDY:Open up this case study to see how Canva, a graphic design platform, teamed up with Atlassian to streamline into one central ITSM platform that has helped them increase collaboration and transparency, and learn how you can do the same in your organization.
Posted: 12 Apr 2021 | Published: 12 Apr 2021
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Case study ISS Group
sponsored by Atlassian
CASE STUDY:Open up this case study to see how Atlassian helped ISS standardize the latest ITSM practices for request, incident, and change management to create one single source for employees across the globe, and learn how you can do the same in your organization.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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Case study Nextiva
sponsored by Atlassian
CASE STUDY:In this case study, see how Nextiva, a business communications company, worked with Atlassian to build a centralized, integrated cloud-based ecosystem to improve their efficiency and system performance, and learn how you can do the same in your organization.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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TOPICS:  Cloud Computing

JSM Getting started with OpsGenie OG
sponsored by Atlassian
VIDEO:This video takes you through the brief set up of the modern incident management and response features in Jira Service Management, powered by Opsgenie. Open now to see how to get started building a team, creating an on-call schedule, escalating incidents and more.
Posted: 01 Apr 2021 | Premiered: 09 Nov 2020
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Case Study Looker Video OG
sponsored by Atlassian
VIDEO:In this video, see how Looker, a data analytics company, uses Atlassian’s alerting and on-call management platform to help deliver their services to over 200,000 users every day and keeps their response times low, and learn how you can do the same in your organization.
Posted: 01 Apr 2021 | Premiered: 10 Jan 2019
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TOPICS:  IT Management

Monthly Demo OG
sponsored by Atlassian
VIDEO:In this video, take a deep dive into Atlassian’s latest tool, Opsgenie, an IT alerting and incident response platform designed to improve how quickly and effectively Dev and Ops teams respond to issues. Tune in now for a brief overview of the platform and a live, in-depth demo.
Posted: 18 Mar 2021 | Premiered: 17 Aug 2020
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Incident mgmt guide OG
sponsored by Atlassian
WHITE PAPER:The key to reducing incident frequency duration begins with asking the right questions. This white paper covers everything an organization needs to get started, including how to get incident ready, define incident roles and more. Open now to take a closer look.
Posted: 17 Mar 2021 | Published: 17 Mar 2021
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5 reasons to Upgrade to Jira Service Management Video
sponsored by Atlassian
VIDEO:Tune in to this informative video to learn 5 key reasons to consider making the jump to Jira Service Management Premium—including access to increased automation features, advanced system health monitoring, deployment gating, and more.
Posted: 01 Mar 2021 | Premiered: 01 Mar 2021
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Forrester Proven Drivers Unlocking ITSM
sponsored by Atlassian
WHITE PAPER:A survey by Forrester found that during the time of COVID, high performing, high velocity I&O organizations are obsessed with speed, collaboration, and autonomy. Read on to discover more key insights uncovered by Forrester and learn how you can better power your success with proven methodologies.
Posted: 19 Feb 2021 | Published: 01 Oct 2020
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ITIL 4 Whitepaper
sponsored by Atlassian
EBOOK:Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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Forrester Proven Drivers Unlock ITSM Infographic
sponsored by Atlassian
WHITE PAPER:In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started.
Posted: 16 Feb 2021 | Published: 16 Feb 2021
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IT Service Management at High Velocity
sponsored by Atlassian
WHITE PAPER:High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021
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Case study Toast
sponsored by Atlassian
CASE STUDY:Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization.
Posted: 02 Feb 2021 | Published: 02 Feb 2021
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On Demand Ep 4 High Velocity Teams Value JSM
sponsored by Atlassian
WEBCAST:Adopting a service management platform can help scale future-proof practices, such as change management. Tune into this webinar to learn how to scale your ITSM implementation, how to implement advanced incident management platforms and more.
Posted: 23 Dec 2020 | Premiered: Dec 16, 2020
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JSM Deep Dive into Incident Management Video
sponsored by Atlassian
VIDEO:In the second episode of Atlassian’s Lightning Talks, join Shaun Pinney and Ken Connally from Product Management as they examine how Jira Service Management empowers teams to deliver value fast—and accelerate the flow of work between development and operations. Join the conversation here.
Posted: 07 Dec 2020 | Premiered: 07 Dec 2020
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JSM Getting Started with OpsGenie Video
sponsored by Atlassian
VIDEO:Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.
Posted: 24 Nov 2020 | Premiered: 09 Nov 2020
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JSM Incident Management Overview Video
sponsored by Atlassian
VIDEO:Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.
Posted: 23 Nov 2020 | Premiered: 09 Nov 2020
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Gartner 6 Steps ITSM Tool Selection Success
sponsored by Atlassian
WHITE PAPER:Business leaders are frequently tempted to buy the best IT service management tool they can afford; but this sort of action is often like buying a Ferrari to drive back and forth to work. Read this Gartner guide to learn how to choose the tools that fit your needs and find better success for less of a headache.
Posted: 18 Aug 2020 | Published: 21 Nov 2019
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Gartner 3 Steps Agile IT Service Management
sponsored by Atlassian
WHITE PAPER:IT services can be bureaucratic, risk-averse units. Unfortunately, this reality means that they might be ill-equipped to handle the rapid pace of change impacting businesses right now. Read this IDC white paper to learn how IT service management can adopt to changes in business alignment, emerging technologies, and other new issues.
Posted: 18 Aug 2020 | Published: 27 May 2020
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Ebook OKTA Work Report OG
sponsored by Atlassian
EBOOK:This may be surprising to some, but many workplace applications that were trendy six years ago have gone out of style. This Businesses @ Work report provides an in-depth look into what applications and services organizations are using now to stay productive.
Posted: 28 May 2020 | Published: 28 May 2020
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On Call Guide OG
sponsored by Atlassian
EBOOK:As usage increases and software capabilities evolve, your on-call schedule inevitably becomes more hectic. Save a copy of this 109-page eBook to learn how to successfully navigate the many challenges of operating an on-call program through strategic philosophies and tactical best practices.
Posted: 26 May 2020 | Published: 26 May 2020
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Case Study EBSCO OG
sponsored by Atlassian
CASE STUDY:It doesn’t take long to see how much strain 24/7 availability places on development and operations teams. Combining agile methodology and incident management, organizations benefit from collaboration and integration in their monitoring and alert resolution. Read this case study to learn how EBSCO leveraged agile incident management.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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TOPICS:  IT Governance

Looker trusts Opsgenie to help deliver their service to 200,000 users every day
sponsored by Atlassian
CASE STUDY:Clear communication is essential in the business world, where problems arise quickly wreak havoc on a company’s service and bottom line. Relying on only Slack to communicate with your employees and customers just doesn’t cut it. Read on to learn how Opsgenie’s alert services helped on of their clients improve communication and minimize downtime.
Posted: 20 Feb 2020 | Published: 20 Feb 2020
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