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How to Transform Your Business to Become a Bionic MSP sponsored by Kaseya EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more. Posted: 12 Mar 2019 \| Published: 12 Mar 2019 TOPICS: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Help for CISOs Overwhelmed by Cybersecurity Threats sponsored by MASERGY WHITE PAPER: Find out how to build your security strategy on a foundation of executive and senior IT-level collaboration, supported by managed detection and response services. Posted: 07 Aug 2018 \| Published: 07 Aug 2018 TOPICS: CIOs \| CISOs \| Managed Security Services \| Managed Security Services Providers \| Security \| Security Best Practices \| Security Management \| Security Managers \| Security Standards \| Security Systems \| Security Threats

SLAs: The Foundation for Stronger Customer Relationships sponsored by ConnectWise EBOOK: Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more. Posted: 08 Mar 2019 \| Published: 31 Dec 2018 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Managed Security Services \| Managed Security Services Providers \| SLA \| SLA Management Services

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits sponsored by ConnectWise EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management. Posted: 08 Mar 2019 \| Published: 31 Dec 2018 TOPICS: CRM \| CRM Best Practices \| CRM Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Managed Security Services \| Managed Security Services Providers

The Ultimate Guide to As-A-Service: Step-by-Step Advice for Empowering Your Business sponsored by ConnectWise EBOOK: This 9-chapter, 70-page e-book serves as your organization's complete guide to establishing as-a-service solutions to expand your service offering. The e-book can be accessed here, with detail information on managing cash flow, getting clients on board with new services, navigating cloud services, and more. Posted: 24 Sep 2018 \| Published: 24 Sep 2018 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Managed Security Services \| Managed Security Services Providers \| Service Creation \| Service Level Management \| VARs

The rise of the MSSP sponsored by MicroScope EGUIDE: In this e-guide we focus on managed security service providers. We look at how the channel is increasingly aware of the need for MSSPs to meet the demands of customers and the need to adapt and modernise former approaches. Posted: 11 Jun 2018 \| Published: 11 Jun 2018 TOPICS: Channel Management \| Managed Security Services \| Managed Security Services Providers \| Security \| Security Management \| Security Spending

MicroScope Seminar: How to Succeed in Managed Services sponsored by Kaseya International Limited VIDEO: Access this essential resource to discover the top reasons why managed service providers (MSPs) should embrace end-point management and learn how to achieve breakthrough success in the IT managed services business Posted: 22 Nov 2011 \| Premiered: 22 Nov 2011 TOPICS: Data Center Management \| Endpoint Security \| Managed Security Services Providers \| Management Service Providers \| Sales \| Sales Channels

August Issue of Information Security magazine: On the Lookout: Countering modern threats requires hunting intruders sponsored by Information Security Magazine EZINE: This month's Information Security Magazine Online cover story highlights the concern surrounding self-defending networks and explores a new approach to network security – CTOps. Also, learn how to uncover hidden opportunities that could be lurking in your overflow of data and gain an indepth look of the biggest IT giants in today's security market. Posted: 08 Aug 2011 \| Published: 08 Aug 2011 TOPICS: Internet Security \| Managed Security Services Providers \| Network Security \| Regulatory Compliance \| Risk Management \| Security Management \| Security Threats

Acquire a global view of your organization's security state: the importance of security assessments sponsored by IBM Software Group WHITE PAPER: Security assessments from IBM can help find "point-in-time" or ongoing security gaps in data confidentiality, integrity and accessibility as well as prior breaches and budgetary justification for making necessary security investments. Posted: 09 Jan 2008 \| Published: 09 Jan 2008 TOPICS: Database Security \| Information Security \| Managed Security Services \| Managed Security Services Providers \| Network Security \| Penetration Testing \| Physical Security \| Risk Assessment \| Security Infrastructure \| Vulnerability Assessments

Remote monitoring and management tools selection tips for solutions provider sponsored by Solarwinds N-able EGUIDE: In this expert eGuide, sponsored by N-able, you will learn the steps for selecting a remote monitoring and management (RMM) that is right for you and how such a solution worked particularly well for one managed service provider. Posted: 30 Nov 2011 \| Published: 30 Nov 2011 TOPICS: Managed Security Services Providers \| Remote Backups \| Remote Network Management \| Remote Office Connectivity \| Scalability Testing \| Software

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