SMDS

SMDS Reports
CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT
sponsored by ComputerWeekly.com
EZINE: The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey.
Posted: 31 Mar 2020 | Published: 09 Apr 2020

ComputerWeekly.com

An It Executive’S Guide To Automation
sponsored by Red Hat
EBOOK: Industries are feeling the pressure to deliver services quickly and securely. While IT plays a crucial role in meeting those demands, it can be hard to keep up. Automation can help extend the workforce and fill in the gaps. Open this eBook to discover everything you need to know about automation and how to implement it in your organization.
Posted: 15 Mar 2021 | Published: 11 Feb 2021

Red Hat

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

Serviceaide

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow
sponsored by ServiceNow
EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

ServiceNow

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

CW Europe December 2019: Deutsche Bank creates innovation division
sponsored by ComputerWeekly.com
EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe.
Posted: 03 Dec 2019 | Published: 12 Dec 2019

ComputerWeekly.com

CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

Magic Quadrant for IT Service Management Tools
sponsored by ServiceNow
ANALYST REPORT: ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.
Posted: 10 Nov 2020 | Published: 10 Nov 2020

ServiceNow

CW Benelux November 2020-January 2021: Dutch Alzheimer's app helps dementia patients
sponsored by ComputerWeekly.com
EZINE: An app aimed at helping dementia patients and their families has been developed by the Alzheimer Society in the Netherlands and has been welcomed with enthusiasm.
Posted: 23 Oct 2020 | Published: 12 Nov 2020

ComputerWeekly.com

CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows
sponsored by ComputerWeekly.com
EZINE: Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.
Posted: 15 Nov 2020 | Published: 26 Nov 2020

ComputerWeekly.com