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What to Expect from AIOps in 2019 sponsored by ServiceNow ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019. Posted: 30 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

Accelerating the Pace of Innovation with ServiceNow sponsored by ServiceNow CASE STUDY: In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams. Posted: 05 Apr 2019 \| Published: 05 Apr 2019 TOPICS: IT Departments \| IT Governance \| IT Management \| IT Service Management \| IT Services \| IT Systems

Nampa School District's ITSM Success Story sponsored by Serviceaide CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: Applications Software \| Customer Self-Service \| Customer Service \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems \| Troubleshooting

v sponsored by ServiceNow WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth. Posted: 25 Jan 2018 \| Published: 01 Jan 2018 TOPICS: CIOs \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

CW Benelux ezine August 2018 sponsored by ComputerWeekly.com EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology". Posted: 03 Aug 2018 \| Published: 09 Aug 2018 TOPICS: Cloud Computing \| Cloud Security \| Cloud Storage \| Computer Crimes \| Computer Industry \| Cybersecurity \| IT Consulting Services \| IT Governance \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| Networking \| Security \| Security Systems \| Security Threats \| Smart Appliances

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

CW Europe – March 2018 sponsored by ComputerWeekly.com EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit. Posted: 01 Mar 2018 \| Published: 08 Mar 2018 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Computer Hardware \| Computer Software Industry \| Internet Infrastructure \| Internet Security \| Internet Structure \| IT Best Practices \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Mobile CRM \| Mobile Device Management \| Regulations \| Smart Appliances \| Smart Phones

How to Transform Your Business to Become a Bionic MSP sponsored by Kaseya EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more. Posted: 12 Mar 2019 \| Published: 12 Mar 2019 TOPICS: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Pricing IT Services: A Complete E-book sponsored by ConnectWise EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started. Posted: 05 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Reinventing IT Service Management with a Virtual Support Agent sponsored by Serviceaide WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

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