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What is AIOps for Monitoring? sponsored by LogicMonitor EBOOK: This eBook takes a deep dive into AIOps: the truth behind the hype, AIOps for monitoring, how to get started with your own AIOps initiative and more. Read now to get the low down on everything AIOps. Posted: 04 Feb 2021 \| Published: 04 Feb 2021 TOPICS: Artificial Intelligence \| IT Industry \| IT Management \| IT Service Centers \| IT Services \| IT Workforce

Monitoring & Alerting Best Practices Guide sponsored by LogicMonitor WHITE PAPER: IT professionals struggle to manage alerts, particularly the amounts of false alerts they get in a day. How can they build a more successful monitoring strategy? View this guide to learn best practices for smarter alerting, faster troubleshooting and more proactive monitoring – and discover how AIOps is paving the way for the future of alerting. Posted: 12 Mar 2020 \| Published: 12 Mar 2020 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems

IR35 reforms: Confusion over who pays employers' NI leaves IT contractors out of pocket sponsored by ComputerWeekly.com EGUIDE: Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next. Posted: 26 Mar 2021 \| Published: 26 Mar 2021 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Workforce

Managed Services Agreement Gotchas Guide sponsored by ClearEdge WHITE PAPER: MSP agreements are among the riskiest contracts to negotiate; custom scoping requirements, performance metrics, and lack of price transparency cripple your ability to benchmark costs against competitive solutions. This guide addresses offers key tips to help you succeed. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| Licensing \| Outsourcing \| Purchasing \| Purchasing Best Practices \| Service Level Management \| SLA \| SLA Management Services \| Spend Management

Oracle Gotchas Guide sponsored by ClearEdge WHITE PAPER: Oracle customer contracts are complex, and their sales teams don't make it easy to get what you deserve. You risk cost increases and other negative surprises unless you have a firm handle on key terms and hidden traps in Oracle's agreements. In this guide, learn what you need to know to succeed. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Cloud Computing \| Database Management \| Database Management Software \| Databases \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Oracle (Product) \| Purchasing \| Purchasing Best Practices \| Spend Management

Cisco Pricing Guide sponsored by ClearEdge WHITE PAPER: As the one of the world's leading technology providers, Cisco maintains significant pricing power—but customers still have negotiating leverage, they just too often fail to take advantage. This invaluable resource provides actual discount ranges obtained by customers and helps you understand how to maximize leverage in your next deal. Posted: 14 Sep 2021 \| Published: 14 Sep 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Negotiation \| Network Management \| Network Service Providers \| Networking \| Purchasing \| Purchasing Best Practices \| Spend Management

Top 3 Gotchas in an Adobe Contract sponsored by ClearEdge WHITE PAPER: The good deal you negotiate with Adobe may quickly turn out to be worse than you think if you're not tuned into traps inherent in a typical agreement. Without taking steps to protect yourself, the prices you thought you were paying can vanish with your next transaction. Access this eBook for key guidance to help you future-proof your next deal. Posted: 10 Sep 2021 \| Published: 10 Sep 2021 TOPICS: Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| Enterprise Content Management \| Enterprise Content Management Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

The Five Challenges Of Modern It Operations sponsored by OpsRamp WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp. Posted: 12 Nov 2020 \| Published: 12 Nov 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Asset Management Software \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

Rightsizing Your Workday Spend sponsored by ClearEdge WHITE PAPER: Workday's custom pricing metrics and complicated licensing models dictate the bottom-line cost of a customer's agreement, making it difficult for organizations to purchase efficiently and accurately. Download this useful guide to learn how to avoid common situations where customers over-purchase with Workday, combat Workday sales tactics, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Financial Applications Software \| Financial Management \| Financial Services \| Human Resources Management \| Human Resources Services \| Human Resources Software \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

Top 3 Gotchas in a ServiceNow Agreement sponsored by ClearEdge WHITE PAPER: Many ServiceNow clients are shocked to discover that they overlooked contractual terms in their customer agreement that allow ServiceNow to undo the deal that they negotiated. Access this eBook for guidance on how to sidestep surprise cost increases, close loopholes that allow ServiceNow to renege on your contractual pricing, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

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