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ITSM and Digital Transformation – Where Are We? sponsored by Serviceaide WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy. Posted: 17 Jun 2019 \| Premiered: Nov 27, 2018 TOPICS: IT Management \| IT Service Management \| IT Services

Modernizing Legacy Applications Saves Bottom Lines sponsored by ServiceNow VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process. Posted: 26 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Application Performance Management \| Application Programming Interfaces \| Applications Management \| Cost Benefit Analysis \| IT Service Management \| IT Services \| IT Systems \| ROI

Nampa School District's ITSM Success Story sponsored by Serviceaide CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: Applications Software \| Customer Self-Service \| Customer Service \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems \| Troubleshooting

Top 12 Enterprise Service Management Vendors Head-to-Head sponsored by ServiceNow ANALYST REPORT: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack. Posted: 10 Oct 2018 \| Published: 23 Aug 2018 TOPICS: IT Industry \| IT Service Management \| IT Services \| IT Systems

Automation 101: An Introduction to the Future sponsored by ConnectWise WHITE PAPER: Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department. Posted: 05 Mar 2019 \| Published: 31 Aug 2018 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Now on Now: Scaling ITSM to support business growth sponsored by ServiceNow EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide. Posted: 26 Mar 2018 \| Published: 26 Mar 2018 TOPICS: CIOs \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

CW Europe – March 2018 sponsored by ComputerWeekly.com EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit. Posted: 01 Mar 2018 \| Published: 08 Mar 2018 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Computer Hardware \| Computer Software Industry \| Internet Infrastructure \| Internet Security \| Internet Structure \| IT Best Practices \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Mobile CRM \| Mobile Device Management \| Regulations \| Smart Appliances \| Smart Phones

CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink sponsored by ComputerWeekly.com EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock. Posted: 30 Aug 2019 \| Published: 12 Sep 2019 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Data Center Construction \| Data Center Management \| Data Center Power Management \| Data Centers \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Storage Capacity \| Storage Infrastructure \| Storage Management \| Storage Security

CW Europe – June 2018 sponsored by ComputerWeekly.com EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go? Posted: 08 Jun 2018 \| Published: 08 Jun 2018 TOPICS: Artificial Intelligence \| Computer Hardware \| IT Asset Management \| IT Consulting Services \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Services \| IT Spending

Europe IT Priorities 2018 sponsored by ComputerWeekly.com EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: European Union \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce

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