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How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Splunk

5 Ways to Level Your Service Desk Using IT Process Automation
sponsored by Ayehu
WHITE PAPER: Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate.
Posted: 01 Nov 2019 | Published: 01 Nov 2019

Ayehu

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Future of IT Service and Support
sponsored by TeamViewer
WHITE PAPER: Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

TeamViewer

Guide to overcoming challenges facing the telecom sector
sponsored by ComputerWeekly.com
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com

CW Middle East Oct to Dec 2017
sponsored by ComputerWeekly.com
EZINE: This year the Gitex event in Dubai had a focus on how technology is disrupting organisations across the Middle East. One of the main themes of discussion was smart cities and with Dubai recognised as a world leader, this was no surprise.
Posted: 05 Oct 2017 | Published: 12 Oct 2017

ComputerWeekly.com

CW Nordics ezine February 2018
sponsored by ComputerWeekly.com
EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs.
Posted: 19 Feb 2018 | Published: 22 Feb 2018

ComputerWeekly.com

Alleviate Technical Debt : A Practical Path to IT Modernization
sponsored by Red Hat
WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.
Posted: 02 Mar 2018 | Published: 31 Dec 2016

Red Hat

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

Splunk

CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com
 

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