The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER:
There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013
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Tips on evaluating, deploying and managing in-memory analytics tools
sponsored by Tableau Software
EBOOK:
Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.
Posted: 15 Sep 2011 | Published: 15 Sep 2011
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2010 Asset Management Operations and Compensation Survey Findings
sponsored by Advent Software, Inc
WHITE PAPER:
In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.
Posted: 18 May 2011 | Published: 17 May 2011
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The Oracle SOA Governance Solution
sponsored by Oracle Corporation
DATA SHEET:
Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
Posted: 14 May 2009 | Published: 14 May 2009
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Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER:
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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Measuring the Business Impact of Support
sponsored by Citrix Online UK
WHITE PAPER:
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: 16 Jul 2010 | Published: 16 Jul 2010
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Security Awareness with Protecting Information
sponsored by Information Shield, Inc.
SOFTWARE LISTING:
Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.
Posted: 11 Feb 2008 | Published: 01 Jan 2007
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Implementing Cloud Storage Metrics to Improve Efficiency
sponsored by Intel
WHITE PAPER:
Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.
Posted: 31 Oct 2011 | Published: 31 Oct 2011
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The Green Data Center: Energy-efficient Computing in the 21st Century: Chapter 1, 2008 Update
sponsored by Rackable Systems
WHITE PAPER:
This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center.
Posted: 31 Oct 2008 | Published: 31 Oct 2008
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Improving Operations with Reports, Plans and Metrics
sponsored by IBM Cognos
WHITE PAPER:
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
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