A Beginner's Guide to CollectD
sponsored by Splunk Services UK Ltd
WHITE PAPER:
Read on to access a beginner's guide to collectd, a lightweight and open-source daemon that trawls and collects system and application performance metrics to help your admins get a clearer picture of system health.
Posted: 01 Aug 2018 | Published: 01 Aug 2018
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E-Guide: Performance Metrics: Evaluating your Data Storage Efficiency
sponsored by IBM
EGUIDE:
Performance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency.
Posted: 19 Nov 2010 | Published: 19 Nov 2010
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Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012
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Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER:
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014
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Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE:
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014
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How to Spot a Failing Project
sponsored by AtTask
TECHNICAL ARTICLE:
Only about one-third of all projects are complete successes. Download this paper to take a look at the early warning signs in an IT project and what you can do to make the project a success.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions
sponsored by Emerson Network Power
WHITE PAPER:
This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.
Posted: 07 Jul 2009 | Published: 07 Jul 2009
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The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER:
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY:
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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