Performance Ratings

WHITE PAPER: In this presentation transcript, Mark Smith, CEO & EVP Research, Ventana Research, and Karen Kirby, SAP Market Executive of Cognos, an IBM Company, focus on SAP investment with Business Intelligence and Performance Management.

Posted: 07 Nov 2008 | Published: 07 Nov 2008

VIDEO: CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.

Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

CASE STUDY: Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.

Posted: 14 Jan 2009 | Published: 14 Jan 2009

WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.

Posted: 27 Mar 2014 | Published: 30 Sep 2012

DATA SHEET: Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.

Posted: 14 May 2009 | Published: 14 May 2009

WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.

Posted: 25 Jan 2013 | Published: 25 Jan 2013

WHITE PAPER: In this white paper, independent analyst JupiterResearch examines how site search drives positive ROI and tells you which vendors are providing market-leading customer facing search applications.

Posted: 25 Jul 2005 | Published: 01 Jul 2005

WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.

Posted: 07 Jul 2009 | Published: 07 Jul 2009