BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency and profitability of homebuilding projects. The BuilderMT product development organization has also benefited from Parature's Customer Support Solution. Today, customers can submit potential ‘bugs', or non-working software functions, directly from the support portal. This significantly speeds up the process of tracking and fixing software issues, while keeping customers abreast of their issue status by automatically emailing them whenever the status changes along the resolution path.