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Cut Down on Downtime with Reliable, Real-Time Communications sponsored by Motorola, Inc. WHITE PAPER: Learn about a platform designed to take push-to-talk beyond the boundaries of radio, allowing employees to communicate reliably and in real-time from anywhere and on any device. Posted: 20 Aug 2018 \| Published: 31 Jul 2018 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Push-to-Talk Services

Case study Toast sponsored by Atlassian CASE STUDY: Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization. Posted: 02 Feb 2021 \| Published: 02 Feb 2021 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

A Buyer’s Guide to Log Analysis sponsored by LogicMonitor WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Transforming Communications at NPower sponsored by FourNet CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform. Posted: 04 Aug 2020 \| Published: 04 Aug 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Communications Software \| Communications Systems \| IP Routers \| IP Telephony \| Networking \| Telecom Spending \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Software \| VoIP

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits sponsored by ComputerWeekly.com EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Posted: 04 Dec 2020 \| Published: 04 Dec 2020 TOPICS: Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Policies

Monitoring & Alerting: Best Practices Guide sponsored by LogicMonitor WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: IT Best Practices \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Troubleshooting

CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT sponsored by ComputerWeekly.com EZINE: The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey. Posted: 31 Mar 2020 \| Published: 09 Apr 2020 TOPICS: Cloud Computing \| Computer Hardware \| IT Management \| IT Services \| IT Workforce \| Security \| Security Infrastructure

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It) sponsored by Advizex WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them. Posted: 04 Sep 2020 \| Published: 04 Sep 2020 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Spending

IT Operations Management Book of Knowledge sponsored by ServiceNow WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies. Posted: 21 Oct 2020 \| Published: 21 Oct 2020 TOPICS: IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services

Adapting IT operations to uncertain times sponsored by ServiceNow WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19. Posted: 18 May 2020 \| Published: 18 May 2020 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

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