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Cut Down on Downtime with Reliable, Real-Time Communications sponsored by Motorola, Inc. WHITE PAPER: Learn about a platform designed to take push-to-talk beyond the boundaries of radio, allowing employees to communicate reliably and in real-time from anywhere and on any device. Posted: 20 Aug 2018 \| Published: 31 Jul 2018 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Push-to-Talk Services

IT Service Management Book of Knowledge sponsored by ServiceNow EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more. Posted: 09 Oct 2020 \| Published: 09 Oct 2020 TOPICS: IT Governance \| IT Industry \| IT Management \| IT Service Management \| IT Services \| IT Systems

How to Build a World-Class Customer Journey sponsored by Liongard EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization. Posted: 25 Jan 2021 \| Published: 25 Jan 2021 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IT Outsourcing Services \| IT Services \| Outsourcing

Chapter 13: IT Troubleshooting sponsored by McGraw Hill BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more. Posted: 12 Jan 2021 \| Published: 12 Jan 2021 TOPICS: Careers \| IT Best Practices \| IT Management \| IT Services \| IT Workforce \| Troubleshooting

CW Europe - March-May 2020: Experts examine Dutch government's IT problems sponsored by ComputerWeekly.com EZINE: Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems. Posted: 02 Mar 2020 \| Published: 12 Mar 2020 TOPICS: Artificial Intelligence \| Data Analytics \| Data Security \| Financial Services \| IT Management Services \| IT Services \| Security Policies \| Security Software

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport sponsored by ComputerWeekly.com EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit. Posted: 05 Aug 2020 \| Published: 13 Aug 2020 TOPICS: Cloud Computing \| Cloud Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| Security \| Security Audits

The Definitive Guide to Onboarding sponsored by Liongard WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more. Posted: 02 Feb 2021 \| Published: 02 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Outsourcing

The rise of edge computing sponsored by ComputerWeekly.com EGUIDE: The growing momentum around 5G has spurred the rise of edge computing applications designed to crunch and process data at the edge of the network. In this e-guide, read more about edge computing developments in the Asia-Pacific region, as well as the pros and cons of adding edge computing to a cloud architecture Posted: 18 May 2021 \| Published: 19 May 2021 TOPICS: Broadband Wireless Networks \| Cloud Computing \| Edge Computing \| Network Architectures \| Network Capacity \| Network Infrastructure \| Network Management \| Network Performance \| Network Security \| Networking Hardware \| Telecommunications Infrastructure \| Telecommunications Services

An SRE journey to AIOp sponsored by IBM WHITE PAPER: Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: Artificial Intelligence \| Desktop Applications Management \| Desktop Management \| Desktop Virtualization \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Systems

ServiceNow adds mobile app to 'New York' Now Platform sponsored by ServiceNow EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide. Posted: 21 Nov 2019 \| Published: 21 Nov 2019 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

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