Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER:
It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 24 Sep 2020 | Published: 24 Sep 2020
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Getting Visibility into IT Operations with Effective Discovery and Service Mapping
sponsored by Precisely
WHITE PAPER:
ITOM decisions must be based on complete data; otherwise, errors are inescapable. Inside, learn about the five key ITOM enablers necessary to earn complete visibility into all areas of the infrastructure and optimized management of IT environments.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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CT Text for Microsoft Teams
sponsored by CallTower, Inc.
DATA SHEET:
There’s never been a better time to unify messaging as a part of your communications strategy. In the event that you or your employees don’t have access to video, you can now send and receive SMS messages with contacts in Outlook, Active Directory, SharePoint and Teams. View this data sheet to get more information.
Posted: 06 Oct 2020 | Published: 06 Oct 2020
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Now is the Time to Start Expediting Your Migration to Cloud Communication
sponsored by Comcast Business
RESOURCE:
IT departments have had to scramble for months – now is the chance to get out in front. With the UCaaS market poised to grow upwards of $25B in the US alone, read 7 reasons why cloud communications should be a key objective.
Posted: 14 Sep 2020 | Published: 01 May 2020
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How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:
Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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Vega Global and Tata Communications Help Property Management Group Bring Far-Flung Asia Pacific Divisions Together Like Next-Door Neighbours
sponsored by TATA Communications
CASE STUDY:
An Asia Pacific-based property management group needed to find a way to improve coordination between its far-flung divisions as well as cut down on the wasted time and excessive cost of frequent travel to face-to-face meetings. View this in-depth case study to get a look at how they were able to overcome these challenges.
Posted: 01 Oct 2020 | Published: 01 Oct 2020
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IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK:
Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020
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Determining Which UCC Team to Join?
sponsored by AVI-SPL
WHITE PAPER:
An objective guide for IT management when making executive recommendations for an optimized enterprise collaboration portfolio. Compare Microsoft Teams and Cisco Webex Teams to determine which solution works best for your team’s digital meeting and content sharing needs. Download the guide.
Posted: 11 Sep 2020 | Published: 11 Sep 2020
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Overview of the Kofax Intelligent Automation Platform
sponsored by Kofax UK ltd
DATA SHEET:
AI and intelligent automation can improve the capacity and performance of data center operations. To learn how, download this overview of the Kofax Intelligent Automation Platform—inside you’ll find a breakdown of success stories, 6 key capabilities, and more.
Posted: 23 Oct 2020 | Published: 23 Oct 2020
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You've Uncovered the Weak Spots in your Omnichannel Approach: Now What?
sponsored by Comcast Business
RESOURCE:
Establishing the right foundation for omni-channel approaches involves a number of factors, but it starts with an agile, flexible network that gives you centralized control across all of your locations and lets you view your entire architecture on a single pane of glass. Download this blog post to learn more.
Posted: 10 Sep 2020 | Published: 09 Jun 2020
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