Optical Carriers

WHITE PAPER: Before you dive into the unified communications (UC) pool, there are quite a few things you should be on the lookout for. Read this brief blog post to learn the 4 main features you should look for in your next UC tool.

Posted: 11 Apr 2019 | Published: 11 Apr 2019

WHITE PAPER: In this brief white paper, explore 5 benefits of implementing a UC platform and how they can help your organization.

Posted: 13 May 2019 | Published: 13 May 2019

ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

WEBCAST: Watch this quick overview to learn more about the orchestration and automation capabilities of Red Hat Ansible.

Posted: 22 May 2019 | Premiered: May 22, 2019

ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

Posted: 03 May 2019 | Published: 02 May 2019

WHITE PAPER: Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.

Posted: 18 Mar 2019 | Published: 18 Mar 2019

WHITE PAPER: Rising customer demands and executive pressures mean organizations are expected to manufacture and deliver products faster than ever. Download this white paper to learn 15 industrial unified communications products you can implement to help empower your manufacturing organization to work faster and smarter.

Posted: 26 Mar 2019 | Published: 26 Mar 2019

WHITE PAPER: CPaaS usually consists of Communications APIs, making it easy for product owners and developers to add telephone or communications functionality to internet-enabled applications or devices without traditional hardware or infrastructure. Read this guide to learn about CPaaS, Communications APIs, and tips for implementing it correctly.

Posted: 23 May 2019 | Published: 23 May 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries

Posted: 03 Apr 2019 | Published: 03 Apr 2019