Offshore Providers

WHITE PAPER: When contact centers want to screen for language ability, most choose to conduct an interview-style assessment. If you plan to use an in-house solution for language assessment like an interview-style test, follow the 5 steps outlined in this white paper. Download your copy to learn more.

Posted: 25 Aug 2020 | Published: 25 Aug 2020

CASE STUDY: Realizing the need to revamp training due to a changing workforce with different expectations, the L&D team of the County of San Mateo started evaluating new learning management solutions. Eventually, they decided to implement Cornerstone’s dynamic LMS. Learn about the County’s partnership with Cornerstone in this case study.

Posted: 22 Sep 2020 | Published: 22 Sep 2020

EBOOK: Every organization has a responsibility to keep their employees safe. One of the best ways to do that is with a solution like ServiceNow’s Now Platform, which was recently upgraded to include a set of Safe Workplace applications. Read this eBook to learn more about the Now Platform and how it can help you re-open safely.

Posted: 29 Jan 2021 | Published: 29 Jan 2021

RESOURCE: Believe it or not, telecommunications organizations are leading the way for digital customer experience strategy. See how telcos are driving digital experiences with personalization and proactive customer service in this blog post.

Posted: 20 Aug 2020 | Published: 20 Aug 2020

DATA SHEET: Given high-profile attacks like WannaCry, MSPs are often the ones looked to for providing tactical measures to secure their clients’ IT environments. Dig into this paper to view guidance on getting started with patch management and RMM services to help you as an MSP in this endeavor.

Posted: 05 Nov 2020 | Published: 05 Nov 2020

WHITE PAPER: This Forrester Wave Report evaluates the top vendors and offerings within the Zero Trust platform market – read on to unlock the vendor comparison matrix, scoring criteria and an in-depth analysis of each of the 15 most significant Zero Trust platform providers.

Posted: 06 Oct 2020 | Published: 24 Sep 2020

WHITE PAPER: Succession planning is an essential part of any small, medium, or growing business’ employee development strategy. It can help ensure you have the right people in the right roles—whether it’s for a planned or unexpected vacancy. Get started with succession planning today when you download this eBook.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

RESOURCE: Is someone on your team transitioning to a remote role? Or maybe you have a few employees who work from home a couple of days a week? If so, this toolkit is for you. Explore the 8 essential tools for successful remote work in this blog post.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

EGUIDE: We explore some of the minutiae of securing the remote workforce. First, infosec consultant Kevin Beaver, picks over some remote access security risks that have arisen during the pandemic. Then we explore the findings of a recent supplier report, which detailed how remote working burn-out is becoming a factor in increasing security risk.

Posted: 06 May 2021 | Published: 06 May 2021

WHITE PAPER: Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

Posted: 07 Oct 2020 | Published: 07 Oct 2020