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Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

LTE Evolution: Standardization & Deployment the Long Run to 5G
sponsored by Telit
WHITE PAPER: Access this white paper to gain valuable insights into LTE technology and its evolution from its earlier stages while exploring the key features that come with 3GPP Release 13 and Release 14.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

Telit

Telecom Providers lead to IoT Market Success: Here's how
sponsored by Vitria Technology, Inc.
EGUIDE: By using telecom providers' communications and connections experience, IoT-connectivity becomes possible. This expert e-guide outlines 6 requirements for Internet of Things market success and how telecom providers can help.
Posted: 22 Feb 2018 | Published: 22 Feb 2018

Vitria Technology, Inc.

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Building a Self-Service Portal to Serve B2B Customers
sponsored by ServiceNow
CASE STUDY: In this case study, Automic Software, a business automation company, wanted to use service automation to create an engaging, responsive experience for its own customers. Read on to learn how they was able to achieve these goals and improve their customer service and saw increased productivity from their technical support team.
Posted: 19 Jan 2018 | Published: 19 Jan 2018

ServiceNow

CW ASEAN April 2018
sponsored by ComputerWeekly.com
EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

ComputerWeekly.com

The Inner Circle Guide to Cloud-Based Contact Center Offerings
sponsored by West UC
WHITE PAPER: Selecting the best cloud-based cloud contact center strategy can be overwhelming. To help, this white paper answers 6 FAQs about cloud contact centers.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

West UC

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Systems Management Cloud: Streamline IT Operations
sponsored by Oracle Corporation UK Ltd
EBOOK: Discover a cloud service that delivers the next generation of systems management with insights that are instantly available via dashboards streamlining real-time diagnostics, capacity planning, operational forecasting, and business analytics.
Posted: 04 Jan 2018 | Published: 27 Dec 2017

Oracle Corporation UK Ltd

Increasing MTTR and ROI with FixStream
sponsored by FixStream
WHITE PAPER: The ability to identify and predict issues within IT infrastructure can save companies time, resources, and ultimately money in addition to increasing service capabilities. Learn how one global service company addressed their infrastructure visibility problems and started increasing efficiency.
Posted: 03 Apr 2018 | Published: 31 Dec 2017

FixStream
 

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