Serviceaide Success Stories — Atlas Schindler Elevators
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EGUIDE:
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 04 Dec 2020 | Published: 04 Dec 2020
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Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER:
New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019
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CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator
sponsored by ComputerWeekly.com
EZINE:
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
Posted: 27 Aug 2020 | Published: 10 Sep 2020
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CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator
sponsored by ComputerWeekly.com
EGUIDE:
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
Posted: 26 Mar 2021 | Published: 26 Mar 2021
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CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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The Ultimate Buyers Guide to Managed IT Services
sponsored by OneNeck IT
WHITE PAPER:
The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.
Posted: 11 Jan 2021 | Published: 11 Jan 2021
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ANZ IT Priorities 2022: Top Observations & Trends
sponsored by ComputerWeekly.com
EGUIDE:
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how ANZ enterprises are directing their IT investments and what are the main observations and trends for Australia and New Zealand in 2022.
Posted: 19 Jan 2022 | Published: 19 Jan 2022
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:
There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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