How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER:
Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Cloud: The keystone of digital transformation
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide, find out how applications built on serverless computing and microservices can change the way you use cloud, what it takes to manage a multi-cloud environment, and tips and tricks to advance cloud app development.
Posted: 11 Mar 2018 | Published: 12 Mar 2018
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Enabling IT Transformation with Modern Data Protection Strategies
sponsored by Dell EMC
WHITE PAPER:
Download this analyst report to review why modernizing your data protection environment can enable your business to be more agile, profitable and cost-efficient.
Posted: 21 Aug 2018 | Published: 21 Aug 2018
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Hybrid Cloud Management for Dummies
sponsored by HPE and Intel®
WHITE PAPER:
In today's IT industry, hybrid cloud has become one of the de-facto operational models. But what exactly does managing hybrid cloud environments entail for those involved? In this eBook you'll learn the basics of hybrid cloud, including what it is, how to define it, and most importantly, how to manage it.
Posted: 30 Jul 2018 | Published: 30 Jul 2018
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How to Realize the Power of Automation Technology
sponsored by VMware
WHITE PAPER:
In this guide for IT, find out what it takes to build a successful automation integration strategy, focused on two key areas – infrastructure and business processes.
Posted: 11 Oct 2018 | Published: 11 Oct 2018
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Turbocharge Your Project Management Office
sponsored by ServiceNow
WHITE PAPER:
Find out how to accelerate project delivery and drive continuous improvement throughout your portfolio's lifecycle with advice on how to tackle some of the top challenges currently facing your IT project management office.
Posted: 25 Jan 2018 | Published: 31 Dec 2017
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The Importance of Single-View IT Analytics
sponsored by ServiceNow
WHITE PAPER:
Improving IT service delivery starts with scrutinizing performance and process data, but this data isn't always easy to reach – especially for management. Find out how a single pane-of-glass view across IT services and operations – and subsequent end-to-end visibility – can take IT to new heights.
Posted: 12 Oct 2018 | Published: 20 Aug 2018
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IT Leader's Guide to Digital Transformation
sponsored by nfocus
WHITE PAPER:
Digital transformation can be expensive – that is, if it's approached incorrectly. Jump into this leadership guide to learn the philosophy that your organization's digital transformation strategy should encapsulate in order to maximize investment value and capture revenue opportunities.
Posted: 07 Aug 2018 | Published: 07 Aug 2018
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Cloud Management 101: Metrics, Costs, & More
sponsored by Ensono Limited
ESSENTIAL GUIDE:
In this expert-written guide, familiarize yourself with the fundamentals of cloud management, including the key performance metrics, cost and billing factors to keep an eye on, and the ins-and-outs of cloud management platforms that can offer a remedy.
Posted: 03 Sep 2018 | Published: 03 Sep 2018
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