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The Human Face of Big Data: Data Driven sponsored by ComputerWeekly.com BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris. Posted: 18 Jan 2013 \| Published: 18 Jan 2013 TOPICS: Communications Systems \| Data Analytics \| Data Collection \| Data Mining \| Internet \| Internet Chat \| Internet Recreational Services \| Internet Society \| Internet Usage \| Market Trends \| Online Advertising \| Privacy Rights \| Social Computing \| Social Networking \| Viral Marketing \| Web 2.0 \| Web Analytics \| Web Applications Software

Introducing IBM Lotus Sametime 7.5 sponsored by Insight WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m... Posted: 07 Dec 2006 \| Published: 01 Mar 2006 TOPICS: Instant Messaging \| Instant Messaging Software \| Internet Chat \| Lotus Notes \| Lotus Sametime \| Social Networking \| Software Upgrades \| VoIP \| Web Conferencing Software

Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: 25 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance sponsored by Genesys WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers. Posted: 18 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Business Performance Management \| Call Center Management \| Call Centers \| CRM \| Customer Interaction Services \| Internet Chat \| IVR \| Real-time Analytics \| Sales

Pushing IT Operations Into High Gear with ITSM and ITOM sponsored by ServiceNow WHITE PAPER: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms. Posted: 09 Oct 2018 \| Published: 09 Oct 2018 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Prepare for 2019 with the Right Hyper-Converged Infrastructure sponsored by VMware and Intel WHITE PAPER: This white paper will make it a bit easier as you evaluate what makes sense for your organization. Included is a discussion of 3 vital requirements for any HCI that will maximize its value. In a world in which not all HCI solutions are created equal, read on to learn these 3 requirements. Posted: 21 Sep 2018 \| Published: 31 Aug 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems \| Storage Virtualization

150 Ways to Automate Service Management sponsored by Samanage WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR. Posted: 13 Aug 2018 \| Published: 13 Aug 2018 TOPICS: IT Asset Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Need for Speed: Frictionless Remote Support at Last sponsored by RescueAssist WHITE PAPER: Download this white paper to learn about a remote support tool that works fast, is fully web-based and simplified with multi-step support. Posted: 12 Nov 2018 \| Published: 12 Nov 2018 TOPICS: IT Services \| Remote Support Services \| Remote Users

Now on Now: How Performance Analytics Gives Visibility and Control sponsored by ServiceNow WHITE PAPER: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more. Posted: 16 Nov 2018 \| Published: 16 Nov 2018 TOPICS: IT Service Management \| IT Services

How Support Services Can Simplify IT and Prevent Outages sponsored by IBM WHITE PAPER: It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges. Posted: 08 Nov 2018 \| Published: 08 Nov 2018 TOPICS: IT Agents \| IT Asset Management \| IT Consulting Services \| IT Service Management \| IT Services

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