Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT:
This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010
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The Wherever, Whenever, However Approach to Successful IT Support
sponsored by RescueAssist
WEBCAST:
Hop into this webinar to learn how businesses are rethinking and retooling their IT support strategies to cater to the new generation of user demands. Inside, you'll hear industry experts weigh-in on topics like the latest support technology breakthroughs, strategic IT best practices, and more.
Posted: 11 Feb 2019 | Premiered: Feb 11, 2019
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk Services UK Ltd
WHITE PAPER:
Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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CW Middle East ezine October 2018
sponsored by ComputerWeekly.com
EZINE:
It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up.
Posted: 05 Oct 2018 | Published: 05 Oct 2018
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Prepare for 2019 with the Right Hyper-Converged Infrastructure
sponsored by VMware
WHITE PAPER:
This white paper will make it a bit easier as you evaluate what makes sense for your organization. Included is a discussion of 3 vital requirements for any HCI that will maximize its value. In a world in which not all HCI solutions are created equal, read on to learn these 3 requirements.
Posted: 21 Sep 2018 | Published: 31 Aug 2018
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Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO:
A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018
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CW Nordics August 2018
sponsored by ComputerWeekly.com
EZINE:
In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.
Posted: 17 Aug 2018 | Published: 23 Aug 2018
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Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY:
As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018
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