Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT:
This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010
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Get the Most Business Value From Your Converged Infrastructure
sponsored by Dell EMC and Intel®
RESOURCE:
Download to learn how to gain the most value from your infrastructure by starting with a converged system as the foundation for more effective service delivery. You'll discover how to automate resource provisioning for faster consumption to streamline operations, and more.
Posted: 12 Jan 2018 | Published: 31 Dec 2017
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CW Middle East ezine April 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.
Posted: 05 Apr 2018 | Published: 12 Apr 2018
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Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY:
One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018
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5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER:
Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018
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Generating New Revenue with Monitoring-as-a-Service
sponsored by LogicMonitor
CASE STUDY:
The loss of control that accompanies the move towards cloud-based IT infrastructure can make diagnosing problems more complex. Discover how a Monitoring-as-a-Service platform can improve your infrastructure's visibility and help capture new revenue.
Posted: 29 Mar 2018 | Published: 29 Mar 2018
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Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK:
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 25 Jan 2018 | Published: 30 Aug 2016
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER:
Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017
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Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER:
Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016
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Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE:
Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017
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