Email Services

ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.

Posted: 15 Mar 2011 | Published: 01 Jun 2010

CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.

Posted: 22 Jan 2018 | Published: 17 Nov 2016

WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

WHITE PAPER: Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.

Posted: 04 Mar 2019 | Published: 04 Mar 2019

CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?

Posted: 08 Jun 2018 | Published: 08 Jun 2018

WHITE PAPER: $105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.

Posted: 23 Jan 2019 | Published: 23 Jan 2019

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 09 Jan 2019 | Published: 09 Jan 2019

BROCHURE: This brochure provides an in-depth look at HPE SimpliVity with Composable Fabric, a solution that converges compute, storage, networking, and advanced data services for virtualized workloads. To learn how to get started and grow with ease, read on.

Posted: 08 Mar 2019 | Published: 31 Dec 2018

EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.

Posted: 17 Apr 2018 | Published: 17 Apr 2018