This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit.
Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.