Communication Service Providers

EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.

Posted: 11 Aug 2017 | Published: 11 Aug 2017

RESEARCH CONTENT: This report from the World Economic Forum remains one of the most comprehensive and authoritative assessments of the impact of ICT on each country.

Posted: 15 Apr 2013 | Published: 22 Apr 2013

ESSENTIAL GUIDE: This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.

Posted: 22 Mar 2013 | Published: 22 Mar 2013

CASE STUDY: Find out how, Expert Planet, a leading teleservices provider, was able to deliver technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.

Posted: 27 Feb 2018 | Published: 27 Feb 2018

CASE STUDY: Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.

Posted: 01 Oct 2009 | Published: 25 Aug 2009

WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.

Posted: 18 Jun 2010 | Published: 18 Jul 2007

WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.

Posted: 15 Nov 2013 | Published: 31 Oct 2013

EBOOK: Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.

Posted: 28 Aug 2009 | Published: 27 Aug 2009

PRESENTATION TRANSCRIPT: This presentation transcript, taken directly from the webcast of the same name, talks about consolidating service platforms to reduce costs. It starts off by asking the obvious question: What is a service platform and why do I care?

Posted: 07 May 2009 | Published: 07 May 2009

WHITE PAPER: To implement successful competitive transformation programs, operators need to understand user trends. Read this paper to find out more about the current trends and how you can be more competitive.

Posted: 10 Sep 2007 | Published: 01 Sep 2007