Communication Service Providers

EBOOK: Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.

Posted: 15 Sep 2020 | Published: 15 Sep 2020

WHITE PAPER: 5G is a limitless market opportunity—if you can solve the security challenges it comes with. In this white paper, learn how 5G network equipment manufacturers and service providers can integrate security into 5G deployments, continuously assess the effectiveness of the security they’ve put in place, and focus on innovation rather than risk.

Posted: 08 Oct 2020 | Published: 08 Oct 2020

CASE STUDY: COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic.

Posted: 12 Aug 2020 | Published: 01 Jul 2020

EGUIDE: To paraphrase the eternally wonderful Sesame Street: this year's telecoms industry has been brought to you by the number "5", and the letter's "G" and "H". Here is Computer Weekly's top 10 list of what was driving the telecoms industry during 2019.

Posted: 03 Jan 2020 | Published: 03 Jan 2020

RESOURCE: Believe it or not, telecommunications organizations are leading the way for digital customer experience strategy. See how telcos are driving digital experiences with personalization and proactive customer service in this blog post.

Posted: 20 Aug 2020 | Published: 20 Aug 2020

WHITE PAPER: This vendor white paper - prepared by Alcatel-Lucent - discuses how service providers need to continuously expand their service offerings to address increasing competitive demands, create new ways to drive business and increase market share.

Posted: 10 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up.

Posted: 21 Sep 2009 | Published: 21 Sep 2009

WHITE PAPER: The telecom market will transform into an IP-based world, where the strategy for growth has to take into account media and Internet convergence. This paper presents a strategy to succeed in today's environment and anticipate tomorrow...

Posted: 10 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This paper details a recent survey of North American households currently subscribed to broadband internet access. Read this paper to better understand attitudes and behaviors that will drive the adoption of next-gen broadband applications and serv...

Posted: 16 Oct 2006 | Published: 01 Sep 2006

WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.

Posted: 15 Nov 2013 | Published: 31 Oct 2013