Best Practices in IT

WHITE PAPER: In a world dominated by agile, DevOps, and lightning time-to-market speed, effective IT incident management tools need to have the horsepower to match. Continue reading to discover how to choose an alert and response system that can deliver.

Posted: 12 Oct 2018 | Published: 12 Oct 2018

WHITE PAPER: Click into this quick guide to learn the six major considerations your enterprise should use to evaluate the viability of a hybrid cloud strategy within your organization, from assessing agility demands to chewing over possible expenditure concerns.

Posted: 21 Aug 2018 | Published: 21 Aug 2018

WHITE PAPER: As if thorough infrastructure visibility wasn't hard enough to come by, many organizations are letting their CMDBs collect dust in the corner – inadvertently making infrastructure management and configuration that much tougher. In this best practices guide, learn how to keep your CMDB as current and reliable as possible.

Posted: 29 Oct 2018 | Published: 29 Oct 2018

WHITE PAPER: Click to find out the seven most significant benefits that operations transformation brings to IT teams and businesses, from accelerated time-to-market delivery speeds to greater cost and budget management capabilities.

Posted: 19 Sep 2018 | Published: 19 Sep 2018

WHITE PAPER: Incident resolution is a critical responsibility of IT teams – after all, it's estimated that downtimes cost businesses an average of $7,900 a minute. Inside, find the evaluation criteria you need to decide on an incident management platform of best fit for your organization.

Posted: 20 Nov 2018 | Published: 20 Nov 2018

WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: An ill-equipped cloud strategy can leave hopeful firms facing unexpected costs and stuck untangling a mess of awkward business processes. In this guide, get the seven core cloud lessons to keep in mind as you evaluate your organisation's compatibility with the cloud to avoid failure.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

WHITE PAPER: Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. In this e-book, learn about a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.

Posted: 17 Aug 2018 | Published: 17 Aug 2018

VIDEO: Tune in to discover key incident response best practices designed to reduce resolution times and promote business-wide awareness. Plus, get a walkthrough of PagerDuty's incident response process through a hands-on look at its dashboard.

Posted: 04 Sep 2018 | Premiered: 22 Jan 2018

WHITE PAPER: Automation deployment is an extremely technical process, requiring skills that most organisations don't have on hand. In this automation roadmap, learn where to start your organisation on its journey, and how to find the right automation partner with the knowledge and expertise to guide the way.

Posted: 13 Aug 2018 | Published: 06 Aug 2017