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Automated Directory Assistance Services Reports
 
Six Indispensable Features of the Modern Service Desk
sponsored by Samanage
WHITE PAPER: Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Samanage

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

150 Ways to Automate Service Management
sponsored by Samanage
WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

CW ANZ: OpenStack gains a foothold in Australia
sponsored by ComputerWeekly.com
EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure.
Posted: 12 Apr 2018 | Published: 19 Apr 2018

ComputerWeekly.com

OpsBridge Delivers Business-Focused IT Ops at Vodafone
sponsored by Micro Focus
WEBCAST: Tune into this video to learn from Vodafone Germany how they used Micro Focus Operations Bridge to prevent service downtime previously experienced with a purely event-driven solution. You'll see how they achieved 80% critical event reduction, 40% incoming event reduction, and more.
Posted: 05 Mar 2018 | Premiered: Oct 9, 2017

Micro Focus

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

The Implications of GDPR on IT Service Management
sponsored by Perspectium
WHITE PAPER: As GDPR reshapes data privacy and data portability regulations, IT service management will take a leading role in meeting new compliance standards. Learn how to keep your ITSM strategy synced with these regulations and the areas of IT that will be impacted most.
Posted: 28 Mar 2018 | Published: 28 Feb 2018

Perspectium

10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

Hyperconverged Infrastructure: 11 Providers That Matter Most and How They Stack Up
sponsored by VMware & Intel
ANALYST REPORT: To assess the state of the HCI market, Forrester Research ranks the 11 most important HCI vendors in the market today. Download the report here to learn where the vendors stand in relation to one another and the 4 most influential ones in the space.
Posted: 02 Oct 2018 | Published: 25 Sep 2018

VMware & Intel

Case Study: How Hyatt Gave Developers More Time to Innovate
sponsored by Splunk
WHITE PAPER: When developers wind up spending most of their time identifying and troubleshooting issues, their ability to innovate is ultimately jeopardized. Click to learn about a platform that can provide real-time visibility across multiple or even hundreds of environments and can help give developers their lives back.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Splunk
 

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