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Automated Directory Assistance Services Reports

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Dramatically Improve Service Availability sponsored by ServiceNow WHITE PAPER: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur. Posted: 25 Jan 2018 \| Published: 27 Oct 2016 TOPICS: CMDB \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Troubleshooting

How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs. Posted: 22 Mar 2019 \| Published: 22 Mar 2019 TOPICS: IT Departments \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money. Posted: 04 Apr 2018 \| Published: 20 Jan 2018 TOPICS: CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

Obtaining ROI from Operations Bridge sponsored by Micro Focus WHITE PAPER: Learn how to define, measure, and report on the ROI capabilities of your Operations Bridge platform – and how to ensure your department is taking full advantage of all its tricks. Posted: 01 Apr 2019 \| Published: 01 Apr 2019 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

CW Europe – December 2018 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 06 Dec 2018 \| Published: 13 Dec 2018 TOPICS: Cloud Computing \| Computer Crimes \| Computer Industry \| Computer Software Industry \| Cybersecurity \| Data Analytics \| Data Centers \| Data Encryption \| Data Governance \| Databases \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Security

From Multi-Channel to Unified Integrated Customer Experience sponsored by ServiceNow VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| IT Systems \| Systems Management \| User Experience

On the Radar: ServiceNow Provides Unified Vendor Risk Management sponsored by ServiceNow WHITE PAPER: In this expert evaluation, find out what's new in ServiceNow's Now Platform from its previous iterations, and get a closer look at how it stacks up in comparison to similar offerings on the market today. Posted: 21 Mar 2019 \| Published: 24 Oct 2018 TOPICS: IT Service Management \| IT Services \| IT Systems

Now on Now: Scaling ITSM to Support Business Growth sponsored by ServiceNow WHITE PAPER: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide. Posted: 19 Nov 2018 \| Published: 19 Nov 2018 TOPICS: IT Service Management \| IT Services

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