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IPCC White Papers (View All Report Types)

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

The Business Executive’s Guide to Cybersecurity sponsored by Dell SecureWorks WHITE PAPER: The days of cybersecurity being a siloed business function is no longer appropriate when considering the financial, reputational and legal implications of today’s cyberthreats. This white paper provides a guide for communication and collaboration between technical and non-technical business leaders – read on to learn more. Posted: 01 Oct 2020 \| Published: 01 Oct 2020 TOPICS: CIOs \| CISOs \| CTOs \| Cybersecurity \| Data Security \| IT Management \| IT Managers \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

New Telecom Technologies, New TEM Challenges sponsored by Calero MDSL WHITE PAPER: There are many new technologies that are being adopted by businesses at a rapid pace. Each brings new technical challenges, new provisioning challenges, new billing challenges and an exploding universe of endpoints to control. In this white paper, explore the implications that these technologies have on Telecom Expense Management (TEM). Posted: 21 Oct 2020 \| Published: 21 Oct 2020 TOPICS: IT Management \| IT Management Services \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Regulations \| Telecommunications Services

Cisco Cloud Application Centric Infrastructure sponsored by Cisco WHITE PAPER: This paper explains how Cisco Cloud ACI can provide simplified operations, automated network connectivity, consistent policy management, and visibility for multiple on-premises data centers and public clouds or multi-cloud environments. Posted: 20 Oct 2020 \| Published: 20 Oct 2020 TOPICS: IT Management

Creating a DevOps-Centric Business Culture sponsored by Splunk WHITE PAPER: DevOps has been adopted at a tremendous rate, owing largely to the direct link between DevOps solutions and mission-critical digital transformation efforts. Get the fast facts about DevOps in this collaborative guide by TechTarget and Splunk. Posted: 25 Sep 2020 \| Published: 25 Sep 2020 TOPICS: IT Management

Red Hat, IBM and SAP: Collaborating on Bridging the Intelligent Enterprise with a Cloud-Native Future sponsored by Red Hat WHITE PAPER: As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more. Posted: 16 Oct 2020 \| Published: 25 Jun 2020 TOPICS: IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Virtual Machine

Advances in Technology Make Virtual Health a Reality sponsored by Comcast Business WHITE PAPER: Virtual health, otherwise known as telehealth, has gained popularity over the last few years. More than video chat with a physician, it has emerged as an extension of, and possibly a replacement for, in-person health services. But the technology behind it must live up to expectation. Read this white paper to learn 4 challenges of virtual health. Posted: 11 Sep 2020 \| Published: 11 Sep 2020 TOPICS: Health Care Industry \| Health Care Networking \| Health Care Security \| Health Care Software \| HIPAA \| IT Best Practices \| IT Governance \| IT Industry \| IT Management \| Medical Devices \| Medical Practice Management \| Medical Software \| Mobile Device Management \| Mobile Workers \| Telemedicine

Build a modern IT foundation for maximum business efficiency sponsored by Red Hat WHITE PAPER: IT optimization doesn’t happen all at once. According to Red Hat, this is excellent news—your business can gradually introduce new processes, tools, and strategies to your IT teams while improving productivity and overall business performance. Learn how to start investing in IT optimization here. Posted: 30 Sep 2020 \| Published: 30 Sep 2020 TOPICS: IT Management

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