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Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: 20 May 2008 \| Published: 01 Mar 2007 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Five Steps to Ensuring a Successful VoIP Migration sponsored by inContact WHITE PAPER: This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. Posted: 22 Sep 2010 \| Published: 22 Sep 2010 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| IP \| IP Contact Centers \| IP Telephony \| VoIP

How to Identify and Solve Single Direction and One-Way Call Problems sponsored by NetScout Systems, Inc. VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems. Posted: 14 Dec 2015 \| Premiered: 14 Dec 2015 TOPICS: Applications Management \| Applications Management Services \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| IP Contact Centers \| IP Networks \| IT Best Practices \| Network Applications Software \| Network Architectures \| Network Management \| Network Management Protocols \| Network Management Services \| QOS

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications sponsored by ScanSource & ShoreTel CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Collaboration \| Communications Systems \| IP \| IP Contact Centers \| IP Phones \| IP Routers \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| PBX \| SIP \| Switches \| Switching \| TCO \| Unified Messaging \| Unified Messaging Systems \| VoIP

An Introduction to Triaging Voice and Video Quality of Service Issues sponsored by NetScout Systems, Inc. WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep. Posted: 03 Dec 2015 \| Premiered: Dec 3, 2015 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| IP \| IP Contact Centers \| IP Networks \| IP Phones \| IP Services \| IP Telephony \| IP Videoconferences \| IP Videoconferencing Hardware \| IP Videoconferencing Services \| IP Videoconferencing Software \| IP VPN \| Network Operating Systems \| Network Operations Centers \| Network Performance \| QOS \| Quality Control \| Quality Control Staff \| Quality Control Standards \| Video Systems \| Videoconferences \| Voice Communications Hardware \| Voice Communications Software

RE/MAX Premier Realty Sets Itself Apart from the Competition with IP Telephony from ShoreTel sponsored by ScanSource & ShoreTel CASE STUDY: Discover how a converged communications system increased communications and connectivity for one organization, in turn helping them provide superior customer service and availability to their customers. Posted: 06 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Customer Loyalty \| Customer Retention \| Customer Service \| IP \| IP Contact Centers \| IP Phones \| IP Switching \| IP Telephony \| Switches \| Switching \| Unified Messaging \| Unified Messaging Systems

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center sponsored by ScanSource & ShoreTel WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Call Centers \| Collaboration \| Communications Systems \| Email \| IP \| IP Contact Centers \| IP Phones \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| Mobile Workers \| PBX \| Routers \| Routing \| Switches \| Switching \| Telephone Switches \| Telephones \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| VoIP \| Web Conferences

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