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AudioCodes Case Study
sponsored by AudioCodes
CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

AudioCodes

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Five IT Fitness Journey Maps for True Enterprise Agility
sponsored by ServiceNow
WHITE PAPER: Get an executive overview of each of the five IT fitness maps that lead towards fully realized enterprise agility – and learn how to start chartering your organization’s journey towards the end goal.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

The Biggest IT challenge in 2020 is coming from the board room
sponsored by Veeam Software
VIDEO: Three out of four organizations have a “reality gap” between what business leaders expect from IT and what IT is geared to deliver. Examine the industry trends that are causing the gap, how those expectations are driving 2020 challenges and strategy, and give some ideas on how to close the gap from both a technical and an operational perspective.
Posted: 06 May 2020 | Premiered: 06 May 2020

Veeam Software

Transforming IT Operations to Enable Better Business Outcomes
sponsored by Hitachi Vantara
ANALYST REPORT: Access this ESG paper to learn how enterprises are harnessing AI and ML to drive more intelligent operations in their businesses, including aiding admins in real-time collection and analyzing constantly generated telemetry data across the infrastructure.
Posted: 19 May 2020 | Published: 31 Dec 2019

Hitachi Vantara

Checklist: IT monitoring buyer's guide
sponsored by Progress Software, Inc.
RESOURCE: Use this unbiased guide to find the IT monitoring software the best aligns with your organization's wants and needs. Inside, you'll find a list of business, technology, and auditing considerations to weigh as you search.
Posted: 15 May 2020 | Published: 15 May 2020

TOPICS:  IT Management
Progress Software, Inc.

Digital-first Contact Center: The Innovator's Guide
sponsored by NICE inContact
EBOOK: Download this eBook to explore research findings surrounding contact center transformation and get tips on how you can provide a best-in-class digital experience to customers.
Posted: 07 May 2020 | Published: 07 May 2020

NICE inContact
 

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