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The Future of IT Service and Support
sponsored by TeamViewer
WHITE PAPER: Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

TeamViewer

CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces
sponsored by ComputerWeekly.com
WHITE PAPER: An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.
Posted: 21 Oct 2011 | Published: 01 Sep 2010

ComputerWeekly.com

IT pay and bonus prospects in 2011
sponsored by ComputerWeekly.com
WHITE PAPER: ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR.  THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS.
Posted: 21 Oct 2011 | Published: 15 Feb 2011

ComputerWeekly.com

Raising the Bar for Digital Employee Experience
sponsored by Freshworks
WHITE PAPER: In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.
Posted: 06 Jun 2019 | Published: 06 Jun 2019

Freshworks

Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by ComputerWeekly.com
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

ComputerWeekly.com

v
sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

What to Do When Your IBM i Talent Retires
sponsored by HelpSystems
WHITE PAPER: Experienced IT pros are retiring in droves – but it's not like you didn't see this one coming. The problem, however, is that a lot of legacy skills are now leaving the workforce, never to be recovered. Learn how to plan your IT staffing and resource strategies around this new gap in IT skills.
Posted: 21 Feb 2019 | Published: 21 Feb 2019

HelpSystems

15 Popular IT and Business Certifications
sponsored by Global Knowledge
WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.
Posted: 30 Apr 2014 | Published: 30 Apr 2014

Global Knowledge

7 Types of Hard CISSP Exam Questions and How to Approach Them
sponsored by Global Knowledge
WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.
Posted: 03 Apr 2006 | Published: 01 Mar 2006

Global Knowledge

Keep Users Happy by Integrating IT Operations and IT Support
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
Posted: 08 Oct 2013 | Published: 09 Oct 2012

BMC Software, Inc.
 

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