Business Process Outsourcing Services

WHITE PAPER: In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.

Posted: 08 Sep 2010 | Published: 07 Sep 2010

WHITE PAPER: This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.

Posted: 05 Aug 2011 | Published: 05 Aug 2011

WHITE PAPER: One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.

Posted: 23 Jan 2005 | Published: 01 Jan 2004

WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

Posted: 26 Apr 2012 | Published: 01 Sep 2011

WHITE PAPER: IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how  to effectively manage people, process, and technology within a business resilience strategy.

Posted: 17 Jun 2010 | Published: 17 Jun 2010

WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.

Posted: 14 Jun 2011 | Published: 14 Jun 2011