HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
sponsored by Micro Focus, Ltd
CASE STUDY:
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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HRO Innovation: Building Blocks to Derive Full Value
sponsored by SAP America, Inc.
WHITE PAPER:
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
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The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER:
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011
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eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’ - Part One
sponsored by IBM
EBOOK:
Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.
Posted: 30 Aug 2011 | Published: 30 Aug 2011
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IT Services: A Management model for CIOs
sponsored by CenterBeam
EGUIDE:
This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.
Posted: 26 Jun 2013 | Published: 26 Jun 2013
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The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011
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Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now.
Posted: 28 Nov 2011 | Published: 28 Nov 2011
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BPO Edge Finance and Accounting Edition 2013
sponsored by HP Inc
EBOOK:
In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more.
Posted: 24 Jun 2013 | Published: 31 May 2013
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Mitigating the Risks of Outsourcing
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013
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CW Special Report on TCS
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.
Posted: 23 Nov 2012 | Published: 23 Nov 2012
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