Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.
This white paper addresses these challenges, and offers a set of process automation solutions. Learn how Tivoli process automation engine helps automate, integrate and enhance service delivery across the enterprise.
This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.
Read this white paper to learn how software development is changing and how the role of the security professional within the development process is changing along with it in significant ways.
Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Automation technology can help contact centers tie multichannel communications together and improve customer service. Access this e-book to learn from CRM expert Scott Sachs how to properly set up and execute your multichannel customer service strategy.
The demonstrations included in this menu interface show how IBM Tivoli Provisioning Manager solutions can help you manage the complete life cycle of your data center and distributed resources from initial provisioning to patching and configuration maintenance to resource re-purposing or end of life.
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions.
