How automation can create a cost-effective contact center
The Multichannel Mandate: Ready, Set, Automate
In this e-book, CRM expert Scott Sachs explores the various automation technology organizations need for a cost-effective contact center.
Get the inside scoop on the nuts-and-bolts technology needed for a solid contact center infrastructure that can respond to shifting business demands.
Plus, we examine staffing and training tools that help effectively manage a crack team.