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Leadership Development in IT: An Overview of Effective IT Asset Management
sponsored by Gartner
ANALYST REPORT: Discover in this exclusive report expert insight into the processes for acquiring IT assets and managing them effectively throughout their life cycles. Access now to read suggested recommendations from Gartner analyst John Roberts on how to build relationships with procurement to optimize resource investment, and more.
Posted: 27 Jun 2016 | Published: 26 Feb 2016

Gartner

A Practical Approach to ITIL Adoption
sponsored by ServiceNow
EBOOK: The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. Access this eBook to avoid the top 5 ITIL implementation mistakes and ensure the success of your efforts.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group

The 7 Components of a Profitable Network Service
sponsored by eTECH Channel
RESOURCE: Discover in this white paper how to deliver a profitable network service by integrating the 7 components critical to truly successful network management. Differentiate yourself in a crowded service provider market by safeguarding your clients' network operations and automating complex network tasks.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

eTECH Channel

An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER: This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015

ServiceNow

Skills and sourcing trends for successful IT strategy
sponsored by ComputerWeekly.com
EBOOK: In this presentation from our CW500 event, Louise McCarthy, director of IT transformation at the European Bank of Reconstruction and Development, shares her experiences of overhauling IT sourcing strategy at major private and public sector organisations.
Posted: 19 Apr 2016 | Published: 19 Apr 2016

ComputerWeekly.com

A Business Risk Approach to IT Governance
sponsored by IBM
WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.
Posted: 20 Jul 2016 | Published: 30 Sep 2011

IBM

The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow
 
 
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