This overview discusses how an integrated multivendor support service can provide lifecycle-based recommendations around which hardware should be kept on OEM maintenance and helps you streamline support by serving as a single point of contact. Get access now to see how this service can simplify your technical support.
This research report delves into survey results of IT leaders on the technology, organization, and process of IT Service Management (ITSM) in the enterprise today. Discover top trends and key findings.
Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
This resource outlines the importance of providing strategic insights for managed services customers. Read on to learn how to pool your data and create a centralized repository of customer information that can benefit both the consulting and technician side of your business.
Access this infographic for a quick look into the state of work process efficiency today. You'll discover 3 reasons why admin work takes so much time, the impact of inefficient work processes, and more.
Keeping up with rapid technological growth can put you in over your head. Access this white paper to learn why implementing alone doesn't make sense, and how a managed service provider strategy can help.
This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
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