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Hardware Services Reports
Technical Support Services: Integrated Multivendor Support
sponsored by IBM
VIRTUAL ENVIRONMENT: This overview discusses how an integrated multivendor support service can provide lifecycle-based recommendations around which hardware should be kept on OEM maintenance and helps you streamline support by serving as a single point of contact. Get access now to see how this service can simplify your technical support.
Posted: 11 Nov 2015 | Premiered: 11 Nov 2015


Research Report: What Is the Future of ITSM?
sponsored by Hewlett-Packard Enterprise
RESEARCH CONTENT: This research report delves into survey results of IT leaders on the technology, organization, and process of IT Service Management (ITSM) in the enterprise today. Discover top trends and key findings.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Hewlett-Packard Enterprise

IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

A Cross-Platform Approach to IT
sponsored by Lenovo and Intel
WHITE PAPER: There are many benefits to taking a cross-platform approach to IT. You can read more about them in the following Cross-Platform Transformation eGuide by Lenovo® and Intel®.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Lenovo and Intel

How to Overcome Top ITSM Challenges
sponsored by IBM
WHITE PAPER: In this white paper, learn the top challenges of IT Service Management (ITSM) and discover how management automation can overcome them.
Posted: 10 Sep 2015 | Published: 30 Apr 2014


Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: In this research paper, you will learn how to optimize IT and business sourcing in increasingly complex data center environments.
Posted: 13 Nov 2015 | Published: 26 Apr 2014


Think Like a Consultant Deliver Like a Tech
sponsored by Solarwinds N-able
RESOURCE: This resource outlines the importance of providing strategic insights for managed services customers. Read on to learn how to pool your data and create a centralized repository of customer information that can benefit both the consulting and technician side of your business.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

Solarwinds N-able

Today’s State of Work: The Productivity Drain
sponsored by ServiceNow
RESOURCE: Access this infographic for a quick look into the state of work process efficiency today. You'll discover 3 reasons why admin work takes so much time, the impact of inefficient work processes, and more.
Posted: 03 Sep 2015 | Published: 03 Sep 2015


7 Reasons to Choose a Managed Service Provider for IT Modernization
sponsored by Unisys
WHITE PAPER: Keeping up with rapid technological growth can put you in over your head. Access this white paper to learn why implementing alone doesn't make sense, and how a managed service provider strategy can help.
Posted: 27 Oct 2015 | Published: 27 Oct 2015


National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise
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