This case study describes what can go wrong with firmware updates when relying on Unauthorized Support Providers (USPs), and reveals how this strategy led the way for disaster in one real-world organization.
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM.
It's no secret that many organizations suffer from a huge gap between business and IT departments. If yours is one of them, don't lose hope -- IT service management can help bridge that gap. Watch this comprehensive webcast to explore how to improve quality of IT services and gain competitive advantage.
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