Staffing

WHITE PAPER: The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.

Posted: 01 Sep 2008 | Published: 28 Aug 2008

WHITE PAPER: This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.

Posted: 15 Aug 2008 | Published: 15 Aug 2008

WHITE PAPER: This paper traces the evolution of software testing through its first two phases, discussing its shortcomings. It then presents Software Testing 3.0, and discuses how software testing is at a point where it can exceed management expectations.

Posted: 04 Aug 2008 | Published: 01 Jan 2008

WHITE PAPER: This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.

Posted: 01 Jul 2008 | Published: 01 May 2008

WHITE PAPER: This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.

Posted: 09 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance.

Posted: 19 Mar 2008 | Published: 01 Jan 2005

WHITE PAPER: Small and mid-sized businesses: Learn you can tap into - and manage - the full potential of every employee. Read the free small business eGuide, "Changing the Game: 4 Ways to Unlock Your Employees' Performance Potential."

Posted: 08 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: Small and mid-sized businesses: Discover how to make your company's employee review process easier-and more effective-with the free eGuide, "The Secret to Effective, No-Hassle Performance Reviews."

Posted: 08 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: This analyst report explains that when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.

Posted: 01 Nov 2007 | Published: 03 Nov 2005

WHITE PAPER: This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.

Posted: 01 Nov 2007 | Published: 01 Nov 2007

WHITE PAPER: Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper.

Posted: 01 Nov 2007 | Published: 01 Aug 2007