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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 
Definition continues below.
Knowledge ManagementWhite Papers (View All Report Types)
26 - 50 of 84 Matches Previous Page  | Next Page
Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software
sponsored by Alfresco Software
WHITE PAPER: This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.
Posted: 09 May 2012 | Published: 09 May 2012

Alfresco Software

The Event Data Warehouse- Strategies for Improving Business Performance
sponsored by Hexis Cyber Solutions Inc
WHITE PAPER: Organizations are at risk if they do not plan to implement an enterprise-wide security and event data warehouse to make strategic decisions. This paper introduces Event Data Warehouse, a unique, cost effective and proven solution, that provides actionable results that enable better business decisions.
Posted: 18 Jul 2011 | Published: 18 Jul 2011

Hexis Cyber Solutions Inc

5 Questions about ITSM and Cloud Computing
sponsored by CA Technologies.
WHITE PAPER: This asset  is based around the service lifecycle approach to service management and it can provide great support to organizations in reducing risk and gaining maximum benefit from cloud computing. Learn the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes.
Posted: 08 Jun 2011 | Published: 08 Jun 2011

CA Technologies.

Nine Keys to Innovation Management 2.0
sponsored by Spigit
WHITE PAPER: Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.
Posted: 31 May 2011 | Published: 31 May 2011

Spigit

What Are Your Obligations to Retain Email and Other Electronic Content?
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands.
Posted: 29 Oct 2010 | Published: 29 Oct 2010

Proofpoint, Inc.

SAP® Knowledge Acceleration: For Effective Business Planning and Consolidation
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.

Managing and Delivering Knowledge From Disparate Applications and Platforms
sponsored by ASG Software Solutions
WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.
Posted: 20 May 2010 | Published: 19 May 2010

ASG Software Solutions

8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010

eGain Communications Corp.

A Framework for 2.0 Adoption in the Enterprise
sponsored by NewsGator
WHITE PAPER: This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.
Posted: 05 May 2010 | Published: 05 May 2010

NewsGator

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times
sponsored by eGain Communications Corp.
WHITE PAPER: Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Demystifying IT Risk to Achieve Greater Security and Compliance
sponsored by Lumension
WHITE PAPER: Read this white paper to learn how organizations need an intelligent approach to gaining the upper hand when it comes to assessing IT risk and managing compliance.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

Lumension

8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies
sponsored by FTI Technology
WHITE PAPER: With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
Posted: 18 Dec 2009 | Published: 18 Dec 2009

FTI Technology

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
Posted: 07 Oct 2009 | Published: 08 Apr 2009

IBM

Six Secrets to 24x7 Exchange Availability
sponsored by Marathon Technologies
WHITE PAPER: The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
Posted: 28 Sep 2009 | Published: 28 Sep 2009

Marathon Technologies

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc.
WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Three Must-Have Capabilities for Managing Enterprise Desktop Environments
sponsored by Bit9, Inc.
WHITE PAPER: Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy.
Posted: 10 Jun 2009 | Published: 10 Jun 2009

Bit9, Inc.

Delivering ROI with Enterprise Social Computing
sponsored by NewsGator
WHITE PAPER: This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency
Posted: 08 May 2009 | Published: 01 Apr 2009

NewsGator

Making Web 2.0 Work for Your Enterprise: Internal Deployments
sponsored by Oracle Corporation
WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.
Posted: 03 Apr 2009 | Published: 01 Aug 2008

Oracle Corporation

Tying the Shop Floor to the ERP System
sponsored by Plex Systems
WHITE PAPER: ERP on the Shop Floor is as critical to the viability of the enterprise as any component in the execution of manufacturing. High performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations and improving customer satisfaction.
Posted: 31 Mar 2009 | Published: 31 Mar 2009

Plex Systems

Case Management: Combining Knowledge with Process
sponsored by Singularity
WHITE PAPER: Case Management is critical to the work of many organizations but is often paper-driven and plagued by delay and poor visibility. In this white paper we define case management in more detail and show how a Business Process Management approach with support for knowledge intensive processes provides the most appropriate solution to Case Management.
Posted: 16 Mar 2009 | Published: 16 Mar 2009

Singularity

10 Steps to Establishing an Effective Email Retention Policy
sponsored by CA Technologies.
WHITE PAPER: Building a well-planned, enterprise-wide email retention policy helps establish uniform and consistent rules for all email and electronic records.
Posted: 23 Jan 2009 | Published: 23 Jan 2009

CA Technologies.
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KNOWLEDGE MANAGEMENT DEFINITION (continued): …  information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, … 
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