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The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

Open Group technical document: IT Specialist Certification Accreditation Policy
sponsored by ComputerWeekly.com
WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

ComputerWeekly.com

Warehouse Management Solutions: Embedded or Best-of-Breed?
sponsored by Epicor Software Corporation
WHITE PAPER: Warehouse management solutions (WMS) help increase customer satisfaction, productivity and utilize resources. Learn cost factors and questions to ask that will help you decide between and embedded and stand-alone system.
Posted: 21 Feb 2008 | Published: 01 Jan 2006

Epicor Software Corporation

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

How to Keep Your Talent on Top Form
sponsored by Skillsoft
WHITE PAPER: This resource discusses how to keep your talent in top form and create future leaders for your company.
Posted: 19 Apr 2012 | Published: 19 Apr 2012

Skillsoft

Skill Level and Training Key Factors in IT Project Success
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
Posted: 01 Dec 2008 | Published: 26 Nov 2008

Hewlett-Packard Company

Four EHR Change Management Mistakes (And How to Avoid Them)
sponsored by HP & Intel®
WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.
Posted: 01 Aug 2013 | Published: 16 Sep 2011

HP & Intel®

Adoption Readiness Tool (ART) Training and Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
Posted: 12 Nov 2013 | Published: 01 Jan 2013

Hewlett-Packard Limited

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

Four Steps to a Best-Run Business
sponsored by SAP America, Inc.
WHITE PAPER: This document describes how you can build a strategy to unify and run your business more effectively.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.
 
 
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