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End User Training White Papers (View All Report Types)
 
SANS - 2015 State of Application Security: Closing the Gap
sponsored by Hewlett-Packard Company
WHITE PAPER: This SANS report pinpoints where the vulnerability gaps lie in today's application security programs. Click through for key recommendations on how to address these issues.
Posted: 01 Feb 2015 | Published: 28 Feb 2014

Hewlett-Packard Company

Onboarding New Employees: Build Long-term Productivity and Retention
sponsored by IBM
WHITE PAPER: This white paper discusses how two efforts -- training and socialization -- can help you make the most of an onboarding program, resulting in faster ROI and better employee performance. Read now to discover best practices for making sure your new employees catch on quickly.
Posted: 04 Aug 2014 | Published: 28 Feb 2014

IBM

Open Group technical document: IT Specialist Certification Accreditation Policy
sponsored by ComputerWeekly.com
WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

ComputerWeekly.com

Informal Learning: Extending the Impact of Enterprise Ideas and Information
sponsored by Adobe Systems, Inc.
WHITE PAPER: Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
Posted: 10 Apr 2008 | Published: 01 Apr 2007

Adobe Systems, Inc.

Adoption Readiness Tool (ART) Training and Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
Posted: 12 Nov 2013 | Published: 01 Jan 2013

Hewlett-Packard Limited

SAP ROI through the Care and Nurturing of SAP End Users
sponsored by SAP America, Inc.
WHITE PAPER: This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.
Posted: 12 Apr 2010 | Published: 12 Apr 2010

SAP America, Inc.

Seven Steps for Effective Leadership Development
sponsored by Oracle Corporation
WHITE PAPER: This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
Posted: 03 Jan 2014 | Published: 03 Jan 2014

Oracle Corporation

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.
 
 
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