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End User Training White Papers (View All Report Types)
 
Open Group technical document: IT Specialist Certification Accreditation Policy
sponsored by ComputerWeekly.com
WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

ComputerWeekly.com

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

Training Options: Choose Quality Content and Then Delivery
sponsored by SAP America, Inc.
WHITE PAPER: This paper examines the importance of choosing a high-quality training provider and of having multiple training delivery options to facilitate a successful technology deployment. The paper also looks at the training offerings that enterprise application vendor SAP provides in this important market.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

SAP ROI through the Care and Nurturing of SAP End Users
sponsored by SAP America, Inc.
WHITE PAPER: This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.
Posted: 12 Apr 2010 | Published: 12 Apr 2010

SAP America, Inc.

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

Informal Learning: Extending the Impact of Enterprise Ideas and Information
sponsored by Adobe Systems, Inc.
WHITE PAPER: Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
Posted: 10 Apr 2008 | Published: 01 Apr 2007

Adobe Systems, Inc.

The Greening of Training: How Sustainability Is Reshaping Organizational Learning
sponsored by SkillSoft Corporation
WHITE PAPER: Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: 21 Feb 2008 | Published: 01 Dec 2007

SkillSoft Corporation

Overcoming the Challenges of Green Procurement through eProcurement
sponsored by Dimension Data Global
WHITE PAPER: This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: 30 Sep 2008 | Published: 26 Sep 2008

Dimension Data Global

How to Keep Your Talent on Top Form
sponsored by Skillsoft
WHITE PAPER: This resource discusses how to keep your talent in top form and create future leaders for your company.
Posted: 19 Apr 2012 | Published: 19 Apr 2012

Skillsoft
 
 
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