SPSS Inc. Worldwide Headquarters

WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

Posted: 07 May 2009 | Published: 31 May 2007

WHITE PAPER: This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Posted: 07 May 2009 | Published: 31 Dec 2008

BROCHURE: Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.

Posted: 05 May 2009 | Published: 05 May 2009

WEBCAST: Join William Jewell College and SPSS Inc. to learn how you can be incorporating data mining into your annual fund operations and focusing your limited resources on those most likely to give. This presentation is designed to give you a roadmap for getting started with data mining.

Posted: 05 May 2009 | Premiered: Available On Demand

WEBCAST: Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics.

Posted: 05 May 2009 | Premiered: Available On Demand

WHITE PAPER: Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

Posted: 05 May 2009 | Published: 01 Dec 2007

WEBCAST: Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>

Posted: 04 May 2009 | Premiered: Available On Demand

WEBCAST: This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Posted: 04 May 2009 | Premiered: Available On Demand

CASE STUDY: Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

Posted: 04 May 2009 | Published: 04 May 2009

CASE STUDY: To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Posted: 04 May 2009 | Published: 04 May 2009

CASE STUDY: A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.

Posted: 04 May 2009 | Published: 04 May 2009

CASE STUDY: Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Posted: 04 May 2009 | Published: 04 May 2009

CASE STUDY: In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Posted: 04 May 2009 | Published: 01 May 2009

CASE STUDY: Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.

Posted: 04 May 2009 | Published: 01 May 2009

CASE STUDY: This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Posted: 04 May 2009 | Published: 04 May 2009

DATA SHEET: This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.

Posted: 04 May 2009 | Published: 01 May 2009

WEBCAST: Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.

Posted: 04 May 2009 | Premiered: Available On Demand

CASE STUDY: CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence of the need for community involvement.

Posted: 01 May 2009 | Published: 01 May 2009

CASE STUDY: In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Posted: 01 May 2009 | Published: 01 May 2009

WHITE PAPER: Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Posted: 20 Feb 2009 | Published: 20 Feb 2009