Let Customer Feedback Do the Driving

Cover Image
The second installment in The Customer Innovation series describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation and improving the predictive capabilities of the organization. It also illustrates EFM principles by examining the practices of two companies - Yamaha and Cablecom - now using feedback to become customer experience innovators.
Vendor:
SPSS Inc. Worldwide Headquarters
Posted:
Feb 8, 2021
Published:
May 31, 2007
Format:
PDF
Type:
White Paper
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