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CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Top 2019 IT Service Management Tools Compared
sponsored by ServiceNow
ANALYST REPORT: IT service management (ITSM) tools are the backbone of IT departments around the world. But not all ITSM offerings are created equal. In this Gartner Magic Quadrant report, find out how the top ITSM tools of 2019 stack up against one another.
Posted: 10 Sep 2019 | Published: 29 Aug 2019

ServiceNow

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Recipe for SPARC Platform Success at Premio Foods
sponsored by Cintra
CASE STUDY: Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Cintra

Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019

ServiceNow

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

Splunk

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

How Providers Are Standardizing Technology Stacks
sponsored by Veeam Software
WHITE PAPER: This paper examines how today's technology providers are standardizing their offerings, and, as a result, how your organization can take advantage of more flexible product and pricing options, shortened SLAs, and prompt support delivery. Don't want to miss out? Download it here.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

Veeam Software
 

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