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WHITE PAPER: While controlling CAPEX costs remains an important issue for mobile operators, OPEX costs have become a more significant part of operators' cost structure. This paper will examine how the operations and maintenance strategies for LTE infrastructure management must be changed in order to meet the OPEX expectations of LTE operators.

Posted: 13 Apr 2009 | Published: 13 Apr 2009

WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.

Posted: 11 Dec 2018 | Published: 11 Dec 2018

WHITE PAPER: This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

WHITE PAPER: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.

Posted: 09 Oct 2018 | Published: 09 Oct 2018

EGUIDE: In this eGuide, discover how key ITSM principles and ideologies can be applied to keep IT a step ahead of business technology demands, preserve resource spending, and more.

Posted: 11 Sep 2018 | Published: 07 Sep 2018

RESOURCE: Access this resource to view the technical details and benefits of Centerity Monitor, which has real-time IT operational analytics with systemic health views and live statuses of key business processes to provide transparency, control, and measurable service level status for SAP HANA and Hadoop.

Posted: 24 Apr 2018 | Published: 24 Apr 2018

WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.

Posted: 26 Jul 2018 | Published: 26 Jul 2018

WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details.

Posted: 24 Apr 2018 | Published: 30 Apr 2012